Project Report on Consumer Satisfaction at Big Bazzar Table of Contents 1. INTRODUCTION TO RETAIL INDUSTRY ……………………………………………………….2 2. PROFILE OF BIG BAZZAR ………………………………………………………..4 3. SAMPLING ………………………………………………………5 4. QUESTIONNAIRE ………………………………………………………...6 5. FINDINGS AND SUGGESTIONS..…….…………………………………….41 6. RECCOMENDATIONS AND CONCLUSION ………………………………………………………………49 INTRODUCTION: RETAIL INDUSTRY
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assessed and its connections to service quality‚ business excellence and customer satisfaction were identified. The research found that majority of the hotel customers were satisfied with the indicators of service quality dimensions of tangibility‚ responsiveness‚ reliability‚ assurance‚ and empathy‚ however there were different ranks of guests’ satisfaction among various nationalities as well as different rate of satisfaction among different hotels. Specific applicable suggestions were at last represented
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archive of this journal is available at www.emeraldinsight.com/1598-2688.htm AJQ 11‚2 146 A study on the customer satisfaction and customer loyalty of furniture purchaser in on-line shop Yongju Jeong and Yongsung Lee Department of Business Administration‚ The University of Incheon‚ Incheon‚ South Korea Abstract Purpose – The paper intends to explore the influencing factors on customer satisfaction and customer loyalty in the internet shopping mall through service quality based on the data obtained
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Society for Personality Research (Inc.) Nepotism‚ Favoritism aNd CroNyism: a study oF their eFFeCts oN job stress aNd job satisFaCtioN iN the baNkiNg iNdustry oF North Cyprus Huseyin ArAsli And MustAfA tuMer Eastern Mediterranean University‚ Gazimagusa‚ North Cyprus Nepotism‚ cronyism and favoritism are unprofessional practices giving preferential treatment to relatives and friends in employment. For this study a survey was carried out with 576 respondents working in the banking industry in
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Delivery service f) Competitions g) Consumer’s complaints h) Questionnaire results 4. Conclusions 5. Recommendations 6. Appendixes: Questionnaire about the consumer satisfaction of services of McDonald’s in Changsha 1. Introduction As requested‚ this report is based on a market research on the consumer satisfaction of the services of McDonald’s in China. This report shows McDonald’s background ‚ history‚ an introduction of its services and reveals the benefits and the drawbacks of the
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Management journal homepage: www.elsevier.com/locate/ijhosman Antecedents and consequences of job satisfaction in the hotel industry Jen-Te Yang * Department of Hotel Management‚ National Kaohsiung Hospitality College‚ P.O. Box 608‚ Kaohsiung City (800)‚ Taiwan‚ ROC A R T I C L E I N F O A B S T R A C T Keywords: Job satisfaction Organizational commitment Turnover intention The purpose of this study is to investigate the antecedents (i.e.‚ role ambiguity and conflict‚ burnout‚ socialization
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Student No.: n8912386 Word count: 1787 (without reference) Due time: Thursday‚ 01/05/2014 From the perspective of research and practice‚ job satisfaction has received significant attention from the fields of management‚ social psychology‚ and practical operations in recent years. Formally defined‚ job satisfaction is a psychological disposition resulting from one’s tasks as well as attitude to the physical and social conditions of the workplace. Meanwhile‚ it also indicates
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Service quality has been recognized as a key factor in differentiating service products. Customer satisfaction can be secured through high quality products and services (Getty & Getty‚ 2003; Gupta & Chen‚ 1995; Tsang & Qu‚ 2000). Edvardsson (1996) reflected that the concept of service should be approached from the customer ’s point of view‚ since it was his/her perception of the outcome that constituted the service. Customers may have different values and different grounds for assessment and most
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Attachment and Relational Satisfaction Kamal Rahmani Indiana University Northwest Psychology Today Magazine Have you ever came across and ignored information relating to your romantic partner’s attachment style? Maybe while having a conversation with your lover or your lover’s family members or friends. Surprisingly‚ a recent study showed that one’s attachment style greatly affects their emotional communication which in turn influences the partner’s relational satisfaction. The study examined associations
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seeks to understand why people behave the way they do. The intention is to produce goal-oriented behavior. It aims at influencing good result and arises from within the individual. The inner feeling balances the perception of an individual and satisfaction of his needs that influence the direction‚ volume‚ behavior limitation and efforts of an individual. Hence motivation is an inducement of inner feeling of an individual. It cannot be forced upon from the outside. According to Steers and Porter
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