com/locate/ijinfomgt Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China Zhaohua Deng a‚∗ ‚ Yaobin Lu a ‚ Kwok Kee Wei b ‚ Jinlong Zhang a a b School of Management‚ Huazhong University of Science and Technology‚ 1037 Luoyu Road‚ Hongshan District‚ Wuhan‚ China Department of Information Systems‚ City University of Hong Kong‚ Kowloon‚ Hong Kong a r t i c l e i n f o Article history: Keywords: Mobile instant message Trust Perceived customer value Perceived service
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B122 Assignment TMA 2 Tutor Marked Assessment 2 Retail marketing Title and contents page Executive summary 1. Nature of retail business 2. Potential customers 3. Objectives of communication plan and key messages 4. Communication tools 5. Media References TGF part 2 Executive summary This report examines the business and its marketing communications. I have done this buy
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Psych Study: Correlation of Music Preference and Life Satisfaction Introduction A study was conducted to find out whether or not there is a relationship between life satisfaction and preferences for different music types. The null hypothesis states that there will be no relationship between music preference and life satisfaction‚ while the research hypothesis predicts some relationship whether it be positive‚ negative‚ weak‚ or strong. Using the Pearson r correlation coefficient‚ we
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Introduction Patient satisfaction has been recognized as an essential component of several measures by which the quality of care is assessed. Many investigators and policymakers feel that its role in the assessment of quality of care is crucial(1‚2). Donabedian has stated that "achieving and producing health and satisfaction is the ultimate validator of the quality of care" (2). The study of patient’s satisfaction‚ aims in general‚ at determining the effect of satisfaction on patient behaviour in
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dramatic increase in the usage of internet has enabled the development of different businesses like the banking‚ insurance; supermarkets and other related elements like hospitals have also integrated the information technology into different segments of their operations. This research paper tries to look at the different segments which are playing part especially in terms of internet banking and the other relevant operations being undertaken by them and the challenges faced in this respect would
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Case Study 1 – Thorntons PLC To: Equity Fund Manager Date: 16 January 2013 From: Ivor Addict Subject: Thorntons plc Note: Introduction (note: some comments are obtained from reviewing the company’s website and that the use of company and group both refer to Thorntons group. The footnotes are only included to provide an indication as to where the information came from‚ they are not intended to be comprehensive. Some of the comments have been included to aid understanding
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Retail and Merchandising Project I A) Choose Store a. BestBuy b. Walmart c. Wendy’s d. Target e. Costco f. Macy’s g. Starbucks B) What type of store is it? a. Discount Store b. General Store c. Convenient Store d. Mom& Pop Store e. Supermarket f. Wholesale Store g. Department Store C) History of store a. When did it originate b. CEO c. Marketing Plan d. Demographics D) What products do they sell a. Food b. Medical c. Home Necessities d. Consumer Electronics e. Clothing
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Introduction Quality of services is the most important aspect in banking too. Business success can be reinforced if you conscientiously search for newer and more effective ways of improving the quality of your ways of serving your customer. Your organisation becomes more useful to the society as a whole thus. As far as banking is concerned‚ effective TQM measures bring in a transition form the good old good to the novel better or best from the bank’s internal department to its front-line employees
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Analysis and Interpretation: Demographic Factors: Age Of the Respondents: Age of Respondents Less than 25 35-45 25-35 More than 45 Total Frequency 14 23 9 4 50 Percent 28.0 46.0 18.0 8.0 100.0 Age Of Respondents 25 20 15 10 5 0 14 9 4 Frequency 23 ANALYSIS: From the survey it was found that amongst 50 respondents a) b) c) d) 28% of the respondents are less than 25 years old. 46% of the respondents are between 25 and 35 years of age. 18% of the respondents are between 35 and 45 years of
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time when they have other important works to be completed. People generally know the items that they need and they have to buy it on a regular basis. It takes considerable amount of time shopping for these items in a traditional way and even with retail chains‚ where considerable amount of time is taken in searching for the products‚ billing process and product verification according to bill. To make this task simple we have come out with a concept of online selling and home delivery of products
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