for the author to know the factors that affecting customer satisfaction and loyalty in order to provide better service quality for the customers. Also‚ this is for substantial development in her future career path. These are the reason behind for choosing the topic in this section. The author chooses service quality and customer satisfaction as a core study because service quality is a diving force leading to customer satisfaction. To keep customer by satisfying them to build loyalty can lead to
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of employment-at-will within firms. The paper analyzes the following questions: how does the employment-at-will concept employs to Big Lots? What exceptions refine its application to Big Lots? And how is it used by the managers for the protection of the organization? Application of Employment-at-Will One state that follows employment-at-will is the state of Texas. Big Lots has not exhibited the practice of at-will within the company. Howbeit‚ on hiring‚ employees are supposed to sign paperwork that
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Job Satisfaction Job Satisfaction Overview: Job Satisfaction is how content an Individual is with his or her Job. It is a positive feeling about a job resulting from an evaluation of its characteristics. Researchers have divided Job satisfaction into 2 sub Categories: Affective Job Satisfaction and Cognitive Job Satisfaction Affective Job Satisfaction: The extent of pleasurable feelings one has about his or her job. Cognitive Job Satisfaction: The extent to
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through their people (Galanou‚ & Dimitris‚ 2010). One of the most often cited definitions on job satisfaction is the one given by Spector (1979) according to whom job satisfaction has to do with the way how people feel about their job and its various aspects. It has to do with positive employee attitudes and actions are what create positive customer experiences. Employees who have higher job satisfaction are usually less absent‚ less likely to leave‚ more productive‚ more likely to display organizational
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PLANT‚ SANGRUR” is my original work and that it has not previously formed the basis for the award of any other Degree‚ Diploma‚ Fellowship or other similar titles. It has been done under the guidance of Mrs. Sheetal Singla. (Department Of Business Studies). (Signature) Kanwar Pal Singh CERTIFICATE OF APPROVAL This is to certify that the project work entitled “Performance Appraisal at Verka Milk Plant‚ Sangrur” is a bonafide work carried out by Mr. Kanwar Pal Singh
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individual behaviour. That concept may be attitudes‚ job satisfaction‚ personality‚ values‚ perceptions‚ emotions and moods‚ or motivation. Recently‚ there is a widely debate on whether a happy employee is a productive employee‚ which indicates that people pay an increasing attention on individual’s feelings or satisfaction on their job. The key issues are that what are the causes of job satisfaction‚ how important is it and how to improve job satisfaction of employees‚ especially by managers. To understand
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“Employee Satisfaction in Kotak Mahindra” Certificate This is that the project titled “Employee Satisfaction in Kotak Mahindra” is an academic work done by “Amit kumar shah” submitted in the partial fulfillment of the requirement for the award of the Degree of BBA from MAIMS .It has been completed under the guidance of MR. JAGAT JYOTI BARUA . We are thankful to Kotak Mahindra for having allowed our student to undergo project work training . the authenticity of the project work will be examined
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Questions 1.4 Purpose of the study 1.5 Significance of the study 1.6 Delimitations and Limitations 1.7 Definition of Variables 2.0 Review of Literature 7 - 22 2.1 Introduction 2.2 What is the Banking Sector and what institutions make up the Banking Sector? 2.3 What is Customer Satisfaction and what is the importance of customer satisfaction? 2.4 What are the technological Improvements
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Psych Study: Correlation of Music Preference and Life Satisfaction Introduction A study was conducted to find out whether or not there is a relationship between life satisfaction and preferences for different music types. The null hypothesis states that there will be no relationship between music preference and life satisfaction‚ while the research hypothesis predicts some relationship whether it be positive‚ negative‚ weak‚ or strong. Using the Pearson r correlation coefficient‚ we
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JOB SATISFACTION OF EMPLOYEES IN BANKING SECTOR A comparative analysis among six Banks Chapter 1: Introduction of the Study 1.1 Introduction: With the opening up of the economy of Bangladesh‚ a dramatic change has been observed both in manufacturing and in service sectors. This has brought higher employment opportunities
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