found a method in order to increase the satisfaction and having heart on the job. Actually‚ there is someone who wants to doing the clerical works in the office‚ or solving the questions for the customers‚ promoting their products by phone. We can find the unpredicted place and work it with satisfaction. Job satisfaction represented a collection of attitudes that workers have about their jobs. There is number of issues that affecting the Job satisfaction such as salaries‚ benefits‚ allowance‚ pension
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CUSTOMERS’ SATISFACTION IN AFTER SALES SERVICE –CONSUMER DURABLE GOODS -A CASE STUDY OF AIR CONDITIONERS This study is about finding the factors affecting customer satisfaction‚ extent and level of prevalent after sales service in regard to consumer durable goods. For purpose of in depth study of the relevant issues one of such item “Air Conditioner” has been chosen keeping in view the latest craze‚ flooding of advertisement alluring the existing and potential customers. The study described
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7.0 BIBLIOGRAPHY 1. The Changing Nature of Globalization in Our Hyperconnected‚ Knowledge- Intensive Economy‚ Irving Wladawsky-berger‚ 18 June 2014‚ http://blog.irvingwb.com/blog/2014/06/globalization-in-our-hyperconnected-knowledge-intensive-economy.html 2. Definition of globlaisation‚ Financial Times Lexicon‚ 2014 http://lexicon.ft.com/term?term=globalisation (Accessed on 17 June 2014) 3. How globalization affects developed countries‚ Investopedia‚ Nicholas Pologeorgis‚ 22 April 2012 http://www
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Revision guide BUS1002 The assessment for this module is a 90 minute exam at the end of the semester in January. The exam is made up of one essay question. Five questions will be on the exam sheet from which you can choose one. To prepare for the final exam‚ look to four sources of information while revising: • Your lecture notes • The textbook • Material which you can find from news sources like the BBC‚ New York Times‚ Washington Post and other media. • Sources which are referenced in
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solution to the problems. \ DATA SOURCE Research included gathering both Primary and Secondary data. Primary data is the first hand data‚ which are selected a fresh and thus happen to be original in character. Primary Data was crucial to know various customers and past consumer views about bikes and to calculate the market share of this brand in regards to other brands. Secondary data are those which has been collected by some one else and which already have been passed through statistical process. Secondary
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A Term paper on CUSTOMER SATISFACTION AND BEYOND Subject: Sales management Submitted to: Mr. Raghunathan Submitted By: Group: 13 Praveen Kumar Jha (09234) Ravi Teja Reddy. S (0409020) Ramya. K (09238) Shwetha Reddy. T (0409018) Krishna Sumanth .C (0409004) Executive summary: Business industry today is complex. There are big competitions in every business. That is why many research and study are being conduct for their continuous growth. Customer’s loyalty is one factor that can
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Final Research Project On Impact of Shopper‚ Store and Situational Factors on Store Image‚ Satisfaction and Loyalty of Customers A Study on Westside Stores Submitted in partial fulfillment of the Post-Graduate Diploma in Management (PGDM) Programme Submitted by: Aniket Vanjre Atharva School of Business Malad- Mumbai Acknowledgment I hereby take this opportunity to thank Apeejay School of Management for providing me an opportunity to do a research project on Westside
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Tjosvold‚ D. (1998)‚ "The cooperative and competitive goal approach to conflict: accomplishments and challenges"‚ Applied Psychology: An International Review‚ Vol. 47‚ pp. 285-313. Tjosvold‚ D. and Wang‚ Z.M. (1998)‚ "Cooperative goals and constructive controversy in work teams in China: antecedents for performance"‚ paper‚ Academy of Management Meetings‚ August‚ San Diego‚ CA April‚ K A 1999‚ ’Leading through communication‚ conversation and dialogue’‚ Leadership & Organization Development Journal
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Reference: Ayoko‚ O. B.‚ Callan‚ V. J.‚ & Hartel‚ C. E. J. (2003). Workplace conflict‚ bullying‚ and counterproductive behaviours. International Journal of Organizational Analysis‚ 11(4)‚ 283-301. Retrieved from http://www.personal.psu.edu/faculty/k/r/krm10/PSY597SP07/Week%207%20readings/Ayoko%20et%20al%202003.pdf Zarankin‚ T. G. (2008). A new look at conflict styles: Goal orientation and outcome preferences. International Journal of Conflict Management‚ 19(2)‚ 167-184. Retrieved from ProQuest
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more than an allusion. He realizes this when he encounters a shopping girl with two men flirting at her side and counting money at the Bazaar and he immediately recognizes the situation and realizes that Mangan’s sister is not the picture of Virgin Mary‚ she is just like the shopping girl in the Bazaar‚ “engaging in idle conversation‚” said Barnishel (Barnhisel‚ n.p.). It is at this moment where he realizes that he should have never “joined his religious fervor with his romantic passion for Mangan’s
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