STARBUCKS: DELIVERING CUSTOMER SERVICE Background Case P.1 According to their data‚ Starbucks are not always meeting our customers’ expectations in the area of customer satisfaction. They came up with a plan to invest an additional $40 million annually in the company’s 4‚500 stores‚ which would allow each store to add the equivalent of 20 hours of labor a week. The idea is to improve speed of service and thereby increase customer satisfaction. P.1 Day‚ Starbucks’ senior vice president of
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Period 6 Cuba Known as the first island Christopher Columbus landed on in 1492 claiming the discovery of America‚ Cuba was already inhabited by native Indians. Most of the native Indians soon died off due to disease brought over by the European sailors and settlers. The island came under Spanish rule and African slaves were brought in to work the coffee and sugarcane plantations that supplied a third of the world’s demand at that time. Havana became the capital city from which annual treasure
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_________________PROPERTY CASUALTY P.O. Box ______ ________________‚ NH 03108 RE: My Clients: Your Insured: Auto Supply Date of Loss: May 25‚ 1999 Claim No.: Third Party Demand Letter Dear Ms.____________: Kindly consider this letter to be a formal demand for settlement against ___________’s insured‚ Salem Auto Supply‚ its agents‚ servants and/or employees. The claimants are ____ and _________. Mrs. ____________ claims are for personal injuries‚
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DIRECTIONS: This is how you should structure your appeal letter. Please make the letter concise‚ but as long as necessary to explain each area below. It is fine to make it more than one page. Please sign the letter before turning it in. Do not email or fax the final draft. DELETE THIS HEADER BEFORE SUBMITTING YOUR FINAL LETTER May 15‚ 2012 (put in the date you submit the letter and appeal form) Joe Smith (put in your name) 123 Main Street (put in your street) Anytown‚ CT 06123 (put in your town‚
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Job Application Letter Format Contact Information Name Address City‚ State‚ Zip Code Phone Number Email Address Date Employer Contact Information (if you have it) Name Title Company Address City‚ State‚ Zip Code Salutation Dear Mr./Ms. Last Name‚ (leave out if you don’t have a contact) Body of Application Letter The body of your application letter lets the employer know what position you are applying for‚ why the employer should select you for an interview‚ and how you will follow-up
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The parent company of American Airlines (AA) says it will cut around 15% of its workforce. American Airline which filed for bankruptcy protection‚ also wants to make changes to its staff pensions. The airline lost about $884m and more in the first nine months of 2011. AMR’s chief executive‚ Thomas W Horton said in a letter to his employees "We are going to use the restructuring process to make the necessary changes to meet our challenges head-on and capitalise fully on the solid foundation we’ve
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long It’s going to take to dig that hole just take your time‚ no one’s asking you to do it really fast‚ Take your time and you’ll be LESS tired‚ I know you miss your parents And family‚ and I’m sure they miss you too‚ but when you’re writing them letters don’t you think It’s better off to let them know the truth? I know you’re probably thinking‚ I need to keep them happy‚ but it’s not going to be like that all the time. I am really proud of you‚ digging holes is not That easy! If someone pushes you
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LETTER TO CONGRESS 1-10-2015 The Honorable Congressman Mark Meadows Washington‚ DC Office 1516 Longworth HOB Washington‚ DC 20515 Phone: (202) 225-6401 Fax: (202) 226-6422 Re: Helping Expedite and Advance Expanding Primary Care Access and Workforce Act (S.2229) Dear Congressman Meadows: My name is Misty Sneed and I am a Registered Nurse currently working in the state of North Carolina. I am writing to express my support for the Expanding Primary Care Access and Workforce Act This act was introduced
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Department have boomed the aspect who’s undeniably to the teacher factor. Thus‚ the teachers involved in the program request for a premium on top of the subjects handled which can also be considered as a haggard pay. The have reasons enumerated in their letter attached. The undersigned prays for your support to this plea. Sincerely‚ October 11‚ 2013 Dr. Elsa A. Suralta President Southwestern University Urgello Street‚ Cebu City Dear Dr. Suralta: Our
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I’m writing this letter to the admission committee of SCAD in order to explain my unsatisfactory performance I had in several classes throughout my high school career in hopes to give insight into why my letter grades turned out the way they have. I’ll have to admit I’ve always had issues with academic performance throughout my high school career‚ and frankly I was not surprised‚ yet distraught that I was asked to submit a letter of explanation. I have always gotten great pleasure in learning new
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