Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. IT department was doing a project over summer to upgrade some older PC’s in around different departments. When Staff came back to work after break there was some complaints of no printers being connected and also lost documents
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Unit 4- P3 Knowing the customer service skills required to meet customer needs in travel and tourism contexts. Communication skills is important an important part of the travel and tourism industry. It is important to use the appropriate methods of communication for a given situation. Communication takes place face-to-face‚ by telephone‚ in writing electronically (e-mail and fax). Face to face is dealing directly with customers either face to face‚ individually or in a group situation. Dealing
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Mr John Smith 99 Lovely Gardens London W3 1CE Mars UK Ltd Dundee Road Slough Berkshire SL1 4JX England Friday 29th April 2011 RE: COMMERCIAL FINANCE ANALYST I would like to apply for the position as a Commercial Finance Analyst I recently graduated from Queen Mary University of London gaining a BSc (Hons) in Physics with Finance (2.1). I would like to pursue a career in an analytical position and hope to continue studying to gain a CFA charter. Whilst studying a bachelor
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Federal Express – delivering the goods Kevan Scholes This case study looks at how new business models can create vast improvements in competitiveness. However‚ the models must be suited to the business environment at the time and will have a ‘shelf-life’ as the business environment changes. The case study looks at one on the world’s most successful adopters of a new business model that transformed the airfreight and package delivery sectors worldwide. But the advent of the internet in the mid-1990s
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displayed in your store‚ and the reason I decided to purchase from you‚ state the following : - * Full twelve month guarantee on all goods * No quibble replacement policy in the event of failure * Customer satisfaction our priority I am‚ therefore‚ asking you to look at your guarantee policy as I feel that a replacement item of the same make and model should also carry its own twelve month guarantee‚ not least because of the fact that under your
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implicating that Starbuck is not always meeting customer’s expectations in the area of customer satisfaction. The purpose of this memo is to analyze and provide recommendation on whether or not the company should go forth with a $40 million investment in additional labor in the stores. This $40 million investment is necessary in order to bring service time down to a three-minute interval and ultimately increase customer satisfaction. A marketing strategy and corresponding recommendation will be provided
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successfully liaised with Spanish companies when arranging student activities while I was a Teaching Assistant in Seville. I feel that the position offered would be ideal in giving me the opportunity to use my education and skills to provide a high level of service for the international client profile you describe. I look forward to hearing from you. Yours sincerely Sara Green
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Indian Bank It is indeed a great pleasure of pride to be able to present this project of Customer service at Indian bank. The completion of the project work is a step ahead in a life of students who want to show their creativity in their education career. I wish to thank to my project guide Mr. Ramnathan Iyer for his constant encouragement in completing the project successfully‚ and also for his voluble guidance and expert advice and practical knowledge which contributed to the success of
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of an off-price retailer? Individual Work (35 points) The following assignment allows you to analyze the Mall of America. You will have the opportunity to develop strategies designed to assist the Mall of America in acquiring new customers. Please read the "Mall of America Shopping and a Whole Lot More" case study (pages 313-315). After reading the case‚ please answer the following questions: 1. Why has the Mall of America been such a marketing success so far? 2. What specific
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American Southern Airline 1804 Freeland Street East Warf‚ WA 97458 November 20‚ 2012 Mrs. Leticia Tomlinson 1952 Kanako Lane Mount Vernon‚ WA 98273 Dear Mrs. Tomlinson: At American Southern Airline‚ we take pride in exceptional customer services. Not only is our staff regularly trained but also highly motivated to ensure comfort and convenience for our customers. Giving such importance to our customers is what differentiates us from other airlines operating in the country. Over the
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