ETHIOPIAN AIRLINES ENTERPRISE Human Resource Development (HRM) Induction and Indoctrination Program September 2012 ETHIOPIAN AIRLINES ENTERPRISE Rev. Original Induction and Indoctrination Program July 2012 Contents Foreword ................................................................................................................................................ 1 Welcome Message from CEO ............................................................................
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Case Summary As stated in the case study of “ On-Time Package Delivery”‚ the first year of business was successful‚ bringing in revenue and steady customer need in the market for the service. Customers were many big firms and businesses in large cities. Also‚ they emphasis the importance of their employees‚ especially their sales force. The sales force is not only responsible for generating business and relationships with customers; they are the face of the company. These are the representatives
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PESTLE analysis would be used in order to figure out external macro environment of China Airlines. by examining political‚ economic‚ social‚ technological‚ legal and environmental issues and trends of Taiwan within 1959 and 2009 time period. http://www.oxlearn.com/arg_Marketing-Resources-PESTLE---Macro-Environmental-Analysis_11_31 Political Republic of China was established in 1911 and took under its control territory of China. After World War 2 it took Taiwan Island‚ which earlier belonged
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1. How could a grocery store use inventory to increase the responsiveness of the company’s supply chain? The logistical driver of inventory encompasses all raw materials‚ work in process‚ and finished goods within a supply chain. A grocery store can be more responsive if it offers a broader variety. A grocery store should use products that can last for a significant amount of time and does not hold a high demand in its current time. 2. How could an auto manufacturer use transportation to
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SINGAPORE AIRLINES: WHAT IT TAKES TO SUSTAIN SERVICE EXCELLENCE – A SENIOR MANAGEMENT PERSPECTIVE Jochen Wirtz and Robert Johnston1 Published in: NUS Business School Research Paper Series‚ December 2001 1 Jochen Wirtz is Associate Professor of Marketing with the NUS Business School‚ Faculty of Business Administration‚ National University of Singapore‚ 17 Law Link‚ Singapore 117591‚ Tel: +65-8743656‚ Fax: +65-7795941‚ E- mail: fbawirtz@nus.edu.sg‚ Http://www.nus.edu.sg; Robert Johnston
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Doorstep: Home Delivery of FMCG Goods Executive Cover Memo To: Z. Rehman From: Rahul Gupta Varun Sharma Manoj Saroliya Pooja Yadav Ritesh Kumar Nancy Mehra U R Gautam This is to recommend the immediate construction and operation of website selling FMCG (Fast Moving Consumer Goods) to tap the latent demand in market. BACKGROUND: As per recent survey done by ASSOCHAM‚ online retail industry is likely to be worth of Rs.7000 crores by 2015. Current status of online retail industry is worth Rs
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EXCHANGE ACT OF 1934 For the fiscal year ended December 31‚ 2013 or ¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ________ to ________ Commission File No. 1-7259 Southwest Airlines Co. (Exact name of registrant as specified in its charter) TEXAS 74-1563240 (State or other jurisdiction of (IRS Employer incorporation or organization) Identification No.) P.O. Box 36611 Dallas‚ Texas 75235-1611 (Address of principal executive
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Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
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com/locate/jairtraman Passengers’ perceptions of low cost airlines and full service carriers: A case study involving Ryanair‚ Aer Lingus‚ Air Asia and Malaysia Airlines John F. O’Connell George Williams Air Transport Group‚ College of Aeronautics‚ Cranfield University‚ Bedfordshire‚ MK43 OAL‚ UK Abstract Direct competition between full service airlines and no-frills carriers is intensifying across the world. US and European full service airlines have lost a significant proportion of their passengers
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Emirates Airline Inflight Service Department Managing Communication‚ Knowledge and Information The Inflight service department purpose is to deliver the five star inflight experience to our valued customers onboard. The best strategy to deliver the best experience to customers is to distribute outstanding knowledge among cabin crew about inflight product and services. With on ground appropriate training ‚ cabin crew manage to have sufficient knowledge about basic product and services but to feed
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