From – Head oh HR Date – 31 – October 2011 Elephant Reach - YALA Report on Induction & Training programme for Front Office Supervisors Elephant Reach - YALA Report on Induction & Training programme for Front Office Supervisors Summary This is a report based on an induction programme and training programme for two newly recruited front office supervisors of Elephant Reach – YALA. During the induction the trainees will be given a brief idea about the Hotel background
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Which does more harm in the world‚ cynical self-interest or blind idealism? The Quiet American by Graham Greene explores this question. It is set in Vietnam‚ mostly in Saigon‚ before the French left. Its main characters are an English reporter named Thomas Fowler‚ an American spy called Alden Pyle‚ and a Vietnamese woman of Chinese descent‚ Phuong. Cynical Fowler is a drug addict‚ an opium smoker. Phuong probably got him addicted. He seems to have been a life-long philanderer‚ who finally destroyed
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Essay of” Back to Front” (An English short story) This short story is about Nick‚ the main character. The reason that short is called “Back to Front” is‚ because Nicks heart and organs are the wrong side of his body. Nick is very special but only on the inside. The theme in the story is about Nick which is not getting attention from his mother. His mother Grace has loved Nick (line 35) since he was born‚ the mother was afraid that Nick will die from her‚ on line 35 she shows how much she wants
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Conflict brings out the worst in people. STEP ONE: WHAT’S IT ASKING? The prompt asks you to consider a range of ideas and questions. Remember that all prompts are launching off points for a discussion about the ideas you have developed regarding Encountering Conflict. Although there is no formula for a Context essay‚ there are certain questions that you should ask about each prompt to help flesh out your understanding. These questions include: Who? What? Why? Where? When? Which? How and Why?
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FRONT OFFICE OPERATION Front office is a business term that refers to a company’s departments that come in contact with clients‚ including the marketing‚ sales‚ and service departments. In the hotel industry‚ the front office welcomes guests to the accommodation section: meeting and greeting them‚ taking and organizing reservations‚ allocating check in and out of rooms‚ organizing porter service‚ issuing keys and other security arrangements‚ passing on messages to customers and settling the
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Philip Noyce’s adaptation of Graham Greene’s novel The Quiet American to film was a large success. It stayed true to the script‚ and kept the basic essence of the characters; pulling them from the pages of the book and creating them visually into marvels on screen. The earlier film made on the book was made in 1958 by Joseph Mankiewicz. Fowler was played by Michael Redgrave‚ with Audie Murphy as Pyle. This version was forced to reverse Greene’s political stand taken in the book however‚ meaning it
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The Role of The Front Office A security program is most effective when all employees participate in the hotel’s security efforts. Front office staff play a paticularly important role. Front desk agent‚ door attendants‚ bellpersons‚ and parking attendantshave the oppurtunity to observe all persons entering or departing the premises. Suspicious activities or circumstances involving a guest or visitor should be reported to the hotel’s security department or a designated staff member. Several procedures
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ion1-Western civilization : Contemporary Western civilization is based on deep-rooted intellectual foundations that date back as far as ancient Greek and Roman cultures. Five characteristics of Western thought were brilliantly outlined by Dr. Yussuf Al Qaradawi as follows: (Youssef Al-Qaradawi‚ Islam‚ the Civilization of the Future‚ p. 15‚ Wahba Library‚ Cairo‚ 1995.) 1- The flawed knowledge of the divinity : Western perception underlying Western civilization does not have a neat‚ clear-cut vision
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C H A P T E R 2 Hotel Organization and the Front Office Manager O P E N I N G D I L E M M A CHAPTER FOCUS POINTS ■ Organization of lodging At a recent staff meeting‚ the general manager of The Times Hotel asked if anyone wanted to address the group. The director of housekeeping indicated he was at a loss in trying to work with the front desk clerks. He had repeatedly called the desk clerks last Tuesday to let them know that general housecleaning would be performed
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Definition of western culture The term "Western culture" is used very broadly to refer to a heritage of social norms‚ ethical values‚ traditional customs‚ religious beliefs‚ political systems‚ and specific artifacts and technologies. The concept of western culture is generally linked to the classical definition of the Western world. In this definition‚ Western culture is the set of literary‚ scientific‚ political‚ artistic and philosophical principles which set it apart from other cultural spheres
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