Front Office Supervisors
Induction & Training
Induction & Training
To – General Manager
From – Head oh HR
Date – 31 – October 2011
To – General Manager
From – Head oh HR
Date – 31 – October 2011
Elephant Reach - YALA
Report on Induction & Training programme for Front Office Supervisors
Elephant Reach - YALA
Report on Induction & Training programme for Front Office Supervisors
Summary
This is a report based on an induction programme and training programme for two newly recruited front office supervisors of Elephant Reach – YALA.
During the induction the trainees will be given a brief idea about the Hotel background & culture of the organization. Although they will be instruct about * Organization structure * Mission * Company ethics * Employee benefits & policies
Training is a three day programme, which consists of * Customer Care * Personality Development * Computer Literacy * And first-hand experience of ‘How We Do Things Here’
Content
1. Induction Programme * Programme Sheet * Topics to be considered during the Induction I. Employee benefits II. Company Policies III. Organization Structure IV. Company Ethics
2. Training Programme * Nine Step Approach of Training (Go et al, 1996) i. Analysed training needs ii. Preparing the training the training plan iii. Specifying training objectives iv. Designed training programme v. Selected instruction methods vi. Completed training plan vii. Conducting the training viii. Evaluation of training ix. Planning further training
3. Assumptions Induction programme for the front office supervisors
* Date – November 26th 2011 * Time – 9.00 am onwards * Venue – Board room of hotel premises * Coordinator – Director of HR * Participants – Mr Saman
Induction & Training
To – General Manager
From – Head oh HR
Date – 31 – October 2011
To – General Manager
From – Head oh HR
Date – 31 – October 2011
Elephant Reach - YALA
Report on Induction & Training programme for Front Office Supervisors
Elephant Reach - YALA
Report on Induction & Training programme for Front Office Supervisors
Summary
This is a report based on an induction programme and training programme for two newly recruited front office supervisors of Elephant Reach – YALA.
During the induction the trainees will be given a brief idea about the Hotel background & culture of the organization. Although they will be instruct about * Organization structure * Mission * Company ethics * Employee benefits & policies
Training is a three day programme, which consists of * Customer Care * Personality Development * Computer Literacy * And first-hand experience of ‘How We Do Things Here’
Content
1. Induction Programme * Programme Sheet * Topics to be considered during the Induction I. Employee benefits II. Company Policies III. Organization Structure IV. Company Ethics
2. Training Programme * Nine Step Approach of Training (Go et al, 1996) i. Analysed training needs ii. Preparing the training the training plan iii. Specifying training objectives iv. Designed training programme v. Selected instruction methods vi. Completed training plan vii. Conducting the training viii. Evaluation of training ix. Planning further training
3. Assumptions Induction programme for the front office supervisors
* Date – November 26th 2011 * Time – 9.00 am onwards * Venue – Board room of hotel premises * Coordinator – Director of HR * Participants – Mr Saman