My name is Sihaam Ahmed; I am 23 years old and have graduated from Roehampton University studying Travel and Tourism Management. I had experience working in London’s busiest hotels Hilton Metropolitan as the assistant to the head of Human Resources. I left the hotel because I saw an opportunity work on cruise liner. Working on would cruise linerwould give me a chance,to travel which has always been a dream of mine and gain tremendous amount of experience
My ambition in life like many in my class in Roehampton University is to become a senior manager within a cruise ship. I was given the job (assistant to by a company called Athenian Travel ltd., travelling around the Mediterranean countries for example Italy, Greece and Cyprus. Athenian Travel ltd., specialise in high class holidays for upmarket tourists who want to combine short land excursions to cultural and historic sites such as Rome with luxury cruise sailing. The company own a large state of the art cruise liner called the Mediterranean World II which employs 600 people and has 2000 passengers. Before I can become senior manager I will have to undergo many different aspects within a cruise ship to gain a promotion.
The ship is going to be docking at many various ports such as Naples, Pompeii and the Turkish city of Istanbul while travelling around the Mediterranean I will be assigned many different tasks by the ships manager.
The first day it was all regulation health and safety routines and different types of training some which have experienced before while working for the Hilton and some I was taught at university to deal for example how to deal with difficult customers the trainer said “on a cruise ship there are two simple points in which all crew have to strive to achieve when dealing with customers; remember to try and make everyone involved happy the best you can and make sure who follow all protocol and regulations which apply”. The training was