Executive Summary Objectives: - To identify the success of Ferran Adriàin by putting the creative and innovative idea in the cuisine Major findings: - “If you want to create something‚ then you cannot copy‚” as per Adriàin’s belief. - Adriàin created a system to control the design process from conceptual stage till final stage with hundreds of trial testing before the final product was done. - Adriàin’s creative idea is not only inspired from the sharing with the members in elBulli but also
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Leading Innovation and Change Final-term essay March 15th‚ 2012 Effective words - 5262 Table of Contents Introduction 3 1. Critical literature review of theories of innovation and change 4 1.1. Why innovation is critical for an organization? 4 1.1.1. Creativity 4 1.1.2. Definition of invention 5 1.1.3. Definition of innovation 5 1.1.4. Why innovation matters 7 1.1.5. The driver of innovation 7 1.2. How to innovate 8 1.3. Moving from innovation to change 8 1
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MERCK: OPEN FOR INNOVATION? Founded in 1891 as an American subsidiary of his German namesake‚ Merck was once considered the “undisputed king of the pharmaceutical industry with ground‐ breaking drugs”(The Chief Executive 2003). But for the last decade‚ Merck has gone through a period of stagnation; it began to lose exclusivity patents on blockbuster drugs and has witnessed Pfizer’s rise to top place in the industry. It seemed now that internal R&D that was once the company’s main asset would
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Theory and Value Innovation 2a1‚ DB 8004-01 Spring 2013 Houston‚ TX Instructor: Dr. J Outline I. Introduction II. Innovation Theories a. Disruptive Innovation – Sustaining‚ Evolutionary and Revolutionary b. Value Innovation– Red and Blue Oceans c. Compare and Contrast Theories III. Case Study d. Apple Inc. i. Disruptive Innovation ii. Value Innovation IV. Conclusion Introduction Disruptive innovation has a proven advantage
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EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how they each meet customer expectations 1.3
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1. Relevant literature The literature pertaining to relationships among customer satisfaction‚ customer loyalty‚ and profitability can be divided into two groups. The first‚ service management literature‚ proposes that customer satisfaction influences customer loyalty‚ which in turn affects profitability. Proponents of this theory include researchers such as Anderson and Fornell (1994); Gummesson (1993); Heskett et al.(1990); Heskett et al. (1994); Reicheld and Sasser (1990); Rust‚ et al. (1995);
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4 2.1The evolution of Customer Loyalty strategy 4 2.2 Benefits of Loyalty 4 2.2.1 Cost savings……………………………………........................................................4 2.2.2 Referrals……………….…………………………………………………………….4 2.2.3 Complain rather than defect…………………………………………………………4 2.2.4 Channel Migration…………………………………………………………………..4 2.2.5 Greater awareness of brand asset……………………………………………….…...4 2.2.6 Turn left rather than right………………………………………………...………….4 2.3 Customer Loyalty approaches……………………………………………
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1 PROGRAMME TITLE : BETC level 7 Strategic Management and Leadership UNIT NAME : UNIT-8 (Edexcel Unit-6) Creative and Innovation Management ASSESSOR NAME : Daw Khine Mar Hlaing ASSIGNMENT TITLE: Analytical Report on Creative and Innovative Management STUDENT NAME ISSUE DATE : Saw Htoo Myat Htun Win : 2.6.2013 SUBMISSION DATE : 14.7.2013 Saw Htoo Myat Htun Win: Creative and Innovative Management (12/PB – 000047) PB 02-12 2 Table of Contents Page No. Introduction
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Eduardo Iturralde‚ Felipe Innovation Management LSMS 2040 Developing Innovative Ventures LSMS 2042 Sommario 1 Innovation 2 1.1 Changes and consequences 3 2 Stakeholders 5 3 Key points of the business plan 7 3.1 The Market 7 3.1.1 Competitors 8 3.2 Resources 9 3.2.1 Marketing and Business System 9 3.2.2 Team 9 4 Success Factors & Risks 10 4.1 Key success factors 10 4.2 Risks 11 5 Lessons 12 Bibliography. 14 Innovation With Mark Zuckerberg‚ Facebook
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