activities of enterprise (Schein). Training for the Rank and File employees primarily is intended to prove skills in order to be productive and efficient. Training likewise aims to provide the employees the knowledge required in performing the job such information regarding the organization its goal and program its relationship to other units in the company and the relationship between employees work to that of other employees provide the feeling of the confidence‚ camaradene ‚ease‚ and motivation
Premium Employment Training Skill
THE COMPONENTS OF CUSTOMER SATISFACTION IN FAST FOOD INDUSTRY INTRODUCTION: While the concept of customer satisfaction can be defined in different ways and can be classified in various methods‚ the common thing is that understanding and analyzing the factors that define and affect customer satisfaction can be looked at as a major marketing-related issue. Customer satisfaction is a term used to describe the positive emotions resulting from using a product/service in a way that met the customer ’s
Premium Customer satisfaction Marketing Brand
Insurance I | | INTRODUCTION | Insurance is legal contract that protects people from the financial costs that result from loss of life‚ loss of health‚ lawsuits‚ or property damage. Insurance provides a means for individuals and societies to cope with some of the risks faced in everyday life. People purchase contracts of insurance‚ called policies‚ from a variety of insurance organizations. Almost everyone living in modern‚ industrialized countries buys insurance. For instance‚ laws in some
Premium Insurance
success * recognition * job-satisfaction * team work‚ etc | One of the most important functions of management is to create willingness amongst the employees to perform in the best of their abilities. Therefore the role of a leader is to arouse interest in performance of employees in their jobs. The process of motivation consists of three stages:- 1. A felt need or drive 2. A stimulus in which needs have to be aroused 3. When needs are satisfied‚ the satisfaction or accomplishment of goals
Premium Motivation Maslow's hierarchy of needs
that when buying services customers tend not to be simply buying the elements of service‚ but something much greater: consumers buy the whole concept (Slack‚ Chambers‚ Johnston‚ 2005). In terms of its elements‚ employees can be a weak or a strongest link in this service chain. Employees can influence the association a customer makes with a corporate brand‚ they act like an ambassadors of the organization even if they don’t have a direct contact with the customers: and the main aim of them is to
Premium Motivation Maslow's hierarchy of needs
ASSIGNMENT 1 Submission date 14th November 2014 Where to start? The following text describes the working life of five successful individuals with high levels of job satisfaction. You are asked to read this text and then discuss five questions presented in a table immediately after. You will find each of the assignment questions that you need to address on the left column‚ and the instructions to answer each question on the right column. READ this very carefully as these instructions give
Premium Organizational studies and human resource management Big Five personality traits Argument
is a very critical component in achieving and maintaining a high level of customer satisfaction. When pressures move the organization to meet only performance goals and measurements such as overhead absorption‚ shipping dollar targets‚ labour efficiency‚ purchase price variance and the like‚ however‚ customer service often takes a back seat to these other concerns. The result can be a plunge in customer satisfaction and ultimately‚ if allowed to continue‚ erosion in market shares. Because of
Premium Bank Customer satisfaction Customer service
1. Introduction After candidates recruited by the company‚ the human resource supervisor should face a very important problem‚ that how to motivate the employees to improve the integrate quality and work positivity. Motivational technique is one of the most effective ways. While motivation techniques are not difficult to master‚ they are often neglected‚ but it does not have to be that way (Weiss‚ 2011). The advance of motivation theories made human resource management entered a higher phase
Premium Human resource management Human resources Motivation
Insurance industry in Kenya is faced by several challenges that make their operation in the Kenyan market difficult. These challenges are dependent on the people‚ the status of the market‚ laws governing insurance in Kenya and the lack of proper information about insurance. The Kenyan people don’t have enough trust in the insurance business mainly due to the number of unpaid claims that remain in the market. Many claims have not been paid due to prolonged investigations to the point that‚ rather
Free Insurance Risk Economics
FDI in insurance services in the US over the period from 1987 to 1998 using OLS regressions. The results indicate that the relative wage between the US and the source countries and the variable of manufacturing in the US are the major determinants of FDI in insurance services in the US. Furthermore‚ the empirical results indicate that the higher the wage rate in the US relative to the source countries‚ the lower the FDI in insurance services in the US. It also indicates that FDI in insurance services
Premium Investment Bank International economics