Scoring Starbucks: A Balance Scorecard AnalysisUniversity of Maryland University CollegeDMBA 620October 17‚ 2014Executive Summary I signed a non-disclosure agreement with my current firm. I am unable to speak to the operations‚ strategy‚ and performance of the Fannie Mae. For this reason I have chosen Starbucks to analyze. Starbucks is an organization that has a wide moat. The Balance Scorecard as created by Norton and Porter focuses on several areas‚ which include the following: Financial Perspective
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Case 2: Starbucks | The coffee Goes Cold | | | | | 11/3/2013 | | INDEX 1. STATE OF THE ART 3 2. STARBUCKS MISSION‚ VISION AND VALUES. EVOLUTION 4 3. ANALYSIS OF THE EXTERNAL ENVIRONMENT: PESTEL AND PORTER’S 5 FORCES MODEL. KSF’S 6 4. STARBUCKS R&C 11 5. CONCRETE STRATEGIC DECISIONS AFTER SCHULTZ COMES BACK 14 1. STATE OF THE ART The Starbucks company born from the idea of Alfred Peet‚ after that‚ Jerry Baldwin‚ Zev Siegel and the writer Gordon Bowker
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Supervisory Starbucks Case Study Questions: 1) Starbucks’ employees can be seen as a formal team as opposed to an informal team. Differentiate between ‘formal’ and ‘informal’ teams. 2) The employees of Starbucks retail shops clearly work together well as a team. List four characteristics of teams that have ‘gelled’ together. 3) “… the numbers of employees are usually from three to six.” a. Why is the size of team an important factor? b. What are the benefits to Starbucks of having
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Starbuck’s FDI 1. Initially Starbucks expanded internationally by licensing its format to foreign operators. It soon became disenchanted with this strategy. Why? When Starbucks started its international expansion in Japan‚ it initially decided to license. As it is known licensing is "the method of foreign operation whereby a firm in one country agrees to permit a company in another country to use the manufacturing‚ processing‚ trademark‚ know-how or some other skill provided by the licensor"[1]
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Philosophy Matrix II: Ancient Quest for Truth Name: Use the matrix to analyze Plato and Aristotle’s theory of knowledge and apply both to current day practices. In the first column‚ using the readings about Plato’s search for truth and his theories of knowledge‚ discuss how contemporary people may be living in a cave and which steps‚ based on Plato’s model of the Divided Line‚ will be necessary for their enlightenment. In the next column‚ based on Aristotle’s science of the first philosophy
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Alternatives Alternative #1 is to introduce existing products to new markets. Since Starbucks is already an established name‚ we know for a fact that people like drinking Starbucks coffee. However‚ cultural attitudes can be different around the world. This is an important fact since Starbucks is set on growing internationally. They will also face different reception to Starbucks image and taste. Statistics show that there is still a lot of opportunity to grow in current markets. These current markets
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OBSERVATIONAL RESEARCH PAPER This paper is about the observational research I did for Starbucks Corporation. I observed their customers consuming their product. Starbucks is amongst the most popular coffee retail shop in United States. On completing this observation‚ I came to the conclusion‚ that the major customer of Starbucks were women in the age group of 18 to 70 years of age. Of my six hours of visit at Starbucks on a Wednesday I observed that there was merchandise for example cups‚ mugs‚ coffer
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TOWS Matrix Weaknesses 1. 1. Less Funding 2. 2. Higher Tuition 3. 3. Class Size 4. 4. Non-specialized 5. Curriculum 5. Foreign TA’s SO Strategies WO Strategies 1. Develop a hotel lab 1. Use funding to hire more experience (O2‚ O3‚ O4‚ S4‚ professors ()‚ )4‚ W3‚ W5) S1) Strengths Reputation PSHRS Multiple Campuses Experienced Faculty Café Laura Lab 1. 2. 3. 4. 5. 1. 2. 3. 4. 5. Opportunities Hospitality is Worldwide Field State Funding Location Opportunity for Expansion Demand for Hospitality
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Eleven lessons: managing design in eleven global brands Design at Starbucks From its beginnings as a single coffee shop in Seattle 35 years ago‚ Starbucks is now a global brand which uses design to aid the delivery of a distinctive service experience to its customers. The Starbucks Global Creative team manages regularly changing design themes while working within a global brand. Overview Starbucks uses design It has developed a strategy that allows it to balance regularly changing design
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History of Starbucks Starbucks started in 1971 when three academics opened a store called Starbucks Coffee‚ Tea and Spice in Pike Place Market in Seattle. The three academics‚ writer Gordon Bowker‚ English teacher Jerry Baldwin‚ and History teacher Zev Siegel‚ shared a passion of exotic teas and fine coffees and believed that in Seattle‚ they would be able to build a clientele. Each academic invested $1‚350 and borrowed $5‚000 from a bank to open the original Starbucks. Baldwin‚ Siegel and Bowker
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