Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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important part of a business education for professional today. Though it stems from psychology‚ motivation deals with people‚ as does management. This paper will cover basic employee motivations and offer suggestions for motivating employees. What motivates employees and what part dies motivation play in today ’s workforce? Some people believe they are obligated to do their best at their job simply because that is what is expected of them. On the other hand‚ there are those who merely do enough to
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enhancing an organisation’s development. An employee’s motivation can play a big part in organisational behaviour‚ as it is a fundamental part of how the employee performs in their role and how they assist the organisation in attaining their goals. This essay will look at what motivation is‚ some of the theories regarding motivation‚ the factors that play a role in motivating employees‚ the need of motivation‚ why motivation is important to organisations‚ and‚ why employees are or are not motivated
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The basic techniques of organizational development used to implement change are as follows: • Management by Objectives (MBO) MBO focuses on attempts by managers and their subordinates to work together at setting important organizational goals and developing a plan to help meet them. • Survey Feedback Survey feedback is an OD technique in which questionnaires and interviews are used to collect information about issues of concern to an organization. This information is used as the basis for planning
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Organizational Perspectives Arthur Cunhs OM8010 Principles of Organization Theory and Practice Dr. Martin-Lewis March 17‚ 2011 Abstract The modernism and post modernism perspectives are beneficial in the successful operation of Wal-Mart stores. Wal-Mart is one of the most successful organizations with stores foreign and domestic making significant profits. Further‚ Wal-Mart applies both of the organizational perspectives for their advantages in areas such as power‚ structure
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EMPLOYERS SHOULD HIRE MORE YOUNG WORKERS IN THEIR COMPANY. The process of recruiting employees into a company is vital as these human resources are viewed to be a strategic investment. The success of companies largely depends on its human resource. Of late‚ higher learning institutions are churning out an unending supply of fresh graduates that add to the competition in the job market. Yet‚ the question arises whether the employer should hire these younger workers or to select from the more senior
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Chapter 12: Human Resource Management A Manager’s Challenge: Happy Employees Provide Exceptional Service at Zappos Points from the case | Interpretation | How can managers ensure that employees will provide excellent service and be happy doing so? | The actions that top‚ middle‚ and first lines managers take to measure their non-managerial employees can give a good performance in their job and in a happy and willing situation. | Zappos * founded in 1999 as a struggling online shoe shop
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Organizational Change Organizational Change If you are a business leader today there is one thing that constantly runs through your mind‚ “How can we continue to succeed and grow.” In today’s society it has become harder and harder to accomplish such a task. The world is ever changing and it does so in a pace that is far more rapid than that of 20 years ago. Business leaders know that change is inevitable‚ but where the problem lies is how to manage the change in a way that will allow for continued
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software development company in the United States. Their progressive work environment and host of family-friendly benefits keeps their turnover rate far below the national average. Jim said‚ "My assets leave work for home at 5:00 or later each night. It is my job to bring them back each day." Wise executives realize the responsibility for creating a positive work environment cannot be delegated. It starts at the top. Have you ever worked for a bad boss? One of the main reasons employees quit is
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Organizational Behavioral Forces There are many forces that dictate the organizational behavior within an organization. The organizational behavior will tend to shift based upon the different demands both internally and externally. Internal and external factors have an equal importance within organizations and will have different effects and outcomes on an organization. In this paper we will compare four very different organizations and demonstrate the effect four factors have on the organizational
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