POLICY STUDIES ORGANIZATIONAL BEHAVIOR ADM 501 SEMESTER JAN-APRIL 2011 TUTORIAL QUESTIONS INSTRUCTIONS: PREPARE THE ANSWERS TO THE QUESTIONS IN THE TUTORIAL DISCUSSION. TOPIC 1: AN INTRODUCTION TO OB a) The workforce diversity is one of the emerging trends/challenges in organizational behavior. Describe how the workforce is diversified and briefly identify two consequences of these diversities for organizations. b) Telecommuting has been identified as an important trend in organizational behavior.
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Organisational Behaviour Impact of Motivation on employees Motivation is the word derived from the word ‘motive’ which means needs‚ desires‚ wants or drives within the persons. It is the process of inspiring people to actions to achieve the goals The sole reason for me in order to choose this topic is that in today’s world doing Business all over the world is a very challenging aspect. The performance that is given or delivered by the corporate is highly influenced by the Internal and the external operating
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Chapter #1: What is Organizational Behavior? Manager: An individual who achieves goals through other people. Organization: A consciously coordinated social unit‚ composed of two or more people. That functions on a relatively continuous basis to achieve a common goal or set of goals. Q1: What is the importance of Interpersonal Skills? 1. Lower turnover of quality employees. 2. Higher quality applications for recruitment. 3. Better financial performance. Q2: What do Managers do in
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Internally Displaced People 1. The Guiding Principles On Internal Displacement and Development of International Norms Internally Displaced People is the persons who have been forced or obliged to flee or leave their homes or origin places as a result of‚ or to avoid the effects of‚ armed conflict‚ generalized violence‚ or natural or man-made disaster and who have not crossed an internationally-recognized state border[1]. The spiraling crisis of internal displacement has created special
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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EMPLOYEES BENEFITS:- These benefits include: housing (employer-provided or employer-paid)‚ group insurance (health‚ dental‚ life etc.)‚disability income protection‚ retirement benefits‚ daycare‚ tuition reimbursement‚ sick leave‚ vacation (paid and non-paid)‚ social security‚ profit sharing‚ funding of education‚ and other specialized benefits. PROBLEMS FOR EMPLOYEES BENEFITS IN SMALL BUSINESS’S:- Employee benefits are a normal part of doing business‚ but for a small business the cost can have
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of adoption. Orientation and training is a part of socialization. Orientation covers the activities involved in introducing a new employee to the organization‚ information about organization’s goals and objectives‚ management’s desire‚ expected organizational behavior and many more. Human
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A REPORT ON STRESS LEVEL OF EMPLOYEES AT ASHOK LEYLAND INTRODUCTION Modern lifestyle is full of stress. You have not only to cope with challenges at work but also with stress that you take along with you to work. The problem is that in these difficult times when economy is bad‚ stress at home and workplace are on the rise. Due to changing technology‚ new demands‚ demographic changes‚ increased competition and increase in workload psychological problems related to occupational stress have
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Aloft London Excel Starwood Hotels and Resorts worldwide is one of the leading hotel and leisure companies in the world with approximately 1000 properties in more than 95 countries and 145000 employees at its owned and managed properties. The brand landed in Europe with the Aloft Brussels Schuman in 2010 and is the fasted brand launched ever. Aloft is part of Starwood Hotels and Resorts and has been opened on 3rd of October 2011. The hotel has 252 guestrooms including 12 suites‚ 181 King Aloft
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International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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