KARNATAK ARTS COLLEGE [DEPARTMENT OF MANAGEMENT STUDIES] A Project Proposal on “EMPLOYEE SATISFACTION TOWARDS PRODUCT AND SERVICE” At Big Bazaar‚ Hubli Submitted in fulfillment of the requirement for the award of Bachelor degree of BUSINESS ADMINISTRATION During the academic year 2010-2011 SUBMITTED BY KAVITA.S.MISHRA 5TH SEMESTER Exam no.O7101009 INSTITUTE HEAD: COMPANY HEAD: Mr.B.B.Biradar
Premium Retailing Department store Shopping mall
A study of customer satisfaction with life insurance in Chandigarh tricity. Ads by Google HDFC Life Term Insurance 1 Cr. Life Cover@just रु 24/day. No Medicals upto 75L Cover* Buy Now www.buyhdfcslonline.com Abstract: Over the last few years‚ developments in the insurance sector have resulted in a paradigm shift in the way the business is conducted. Customer servicing today has become the focal point of insurance companies. However‚ there is absolutely no exaggeration in mentioning that the amount
Premium Insurance
Thomke‚ S.‚ & von Hippel‚ E. (2002). Customers as Innovators: A New Way to Create Value. Harvard Business Review (Vol. 80‚ pp. 74). Main point Many companies sometime lack the understanding of what exactly their customers’ needs. This can cost companies a lot of money for loss of customers and sales‚ and to win back those customers. Product R&D in this case is a major drawback. Authors‚ Thomke and Von Hippel‚ have found that companies nowadays have come up with a new approach
Premium Strategic management Marketing Customer
for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each customer interaction
Free Communication Customer service Customer
Approaches to organizational change 1.3. Models of change management - "Theory E" (hard method changes) and "Theory O" (soft method) - organizational change strategy 1.4. Methods of organizational change 1.4.1. harsh methods 1.4.2 . Soft methods of organizational change 1.4.3 . Integral methods of organizational change 1.5 Reactive and proactive change management introduction Relevance of the topic . One of the main problems of modern Russian enterprises is their development and change
Premium Change management Management Business process reengineering
P5 All companies including the NHS will use some or all of these to manage the performance of its employees. Managing performance A business can only find out how hard employees are working if they measure their performance. Managing performance involves monitoring the targets and goals that employees have been given to see how they are progressing‚ this can be done in a number of ways. Probation When an employee starts a new job they are often put on probation for a certain time where their
Premium Employment Management
Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
Premium Customer service Service system
You are the customer service manager for a small software manufacturer. The newest addition to your 10-person team is Aubrey‚ a recent college graduate. She is a little overwhelmed by the volume of calls‚ but is learning quickly and doing her best to keep up. Today‚ as you performed your monthly review of employee e-mail‚ you were surprised to see that Aubrey is corresponding with employment agencies. One message says‚ “Aubrey‚ I’m sorry you don’t like your new job. We have lots of opportunities
Premium Employment Lebanon, Tennessee
What Impact has World War 2 had on Fashion? For this assignment I have been asked to select an aspect of fashion culture to research and investigate. I have decided to base my assignment on World War 2 and investigate the impact it has had on fashion culture as a whole. I have chosen a history based theme for my assignment as I personally believe that history plays a main part in today’s fashion culture‚ and I also think it is very interesting to see how designers today revive fashion from the past
Premium World War II
Supervisor Katarina Broman This thesis researched satisfaction and efficiency among hotel workers‚ through a case study of Giant Star Hotel Lagos in Nigeria. The thesis was commissioned by the Giant Star Hotel. The study sought to find out whether the employees of the hotel business were really satisfied with their jobs or not. In doing this‚ it was determined the extent of the level of their job satisfaction and how they could have been satisfied‚ if they had been in another field. The objectives of
Premium Motivation