Culture‚ Hospitality and Tourism The word “culture” cannot be defined with a precise and singular definition. In fact‚ Raymond Williams‚ a leading cultural theorist‚ pointed out “Culture is one of the two or three most complicated words in the English language” (Williams 1983:87). There are more than one hundred definitions of culture depending upon the various academic disciplines‚ ranging from literacy studies to anthropology and sociology. Different scholars have different views about what
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Introduction The tourism industry is rapidly becoming one of the fastest growing and successful industries‚ with revenue of recorded 693 million international tourist arrivals in 2001‚ reported by World Tourism Organization (WTO)‚ nevertheless its definition cannot be agreed on. Youell (1998; pg.9) presents a definition given by WTO in 1993 defining tourism as “activities of persons travelling to and staying in places outside their usual environment for not more than one consecutive year for leisure
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services 3. Digitalization and better use of technology 4. Indian and as well as global hospitality sectors are looking at a boom Threats 1. Entry of several international brands along with the strong hold of long standing‚ well established Indian brands. 2. Competition on price point 3. Stagnated growth 4. Economic and political turbulence in most countries Strengths Hospitality Industry in India 1. Natural and cultural diversity : India has a rich cultural heritage
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of service quality The Gap model of service quality was developed by Parasuraman‚ Berry and Zeithaml (1985)‚ and more recently described in Zeithaml and Bitner (2003). It has served as a framework for research in services marketing‚ including hospitality marketing‚ for over two decades. The model identifies four specific gaps leading to a fifth overall gap between customers’ expectations and perceived service. The five gaps x Customers have expectations for service experiences and they use them
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FOE_C02.qxd 1/15/07 14:45 Page 16 »2 The production possibility frontier (curve): the PPF or PPC The starting point in our economic analysis is to consider what an economy can produce. As consumers we may want many things‚ but there is a limit to what our economy can actually produce. This can be analysed using the production possibility frontier (PPF). In this unit we examine the factors that determine how much an economy can produce and the implications of different output decisions
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Environmental‚ Health‚ and Safety Guidelines TOURISM AND HOSPITALITY DEVELOPMENT WORLD BANK GROUP Environmental‚ Health‚ and Safety Guidelines for Tourism and Hospitality Development Introduction The Environmental‚ Health‚ and Safety (EHS) Guidelines are technical reference documents with general and industryspecific examples of Good International Industry Practice (GIIP) 1. When one or more members of the World Bank Group are involved in a project‚ these EHS Guidelines are applied as required
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04/11/2014 Introduction Nowadays‚ tourism‚ hospitality and events have grown to become an indispensable part of people’s life‚ this is an important chance for these industries to improve and develop the status. Furthermore‚ tourism‚ hospitality and events industries is typical experience which focus on customer’s experience based on mental and material progress which offered by supplier. As a manager of tourism‚ hospitality and events industries should learn about essence of industry
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Hospitality: Odysseus & Polyphemus Portal: Seeking Wisdom Amanda Conley Salve Regina University Hospitality: Odysseus & Polyphemus Good hospitality is an expected practice in Greek culture. The King of gods‚ Zeus‚ supports proper hospitality. “Zeus of the Strangers guards all guests and suppliants: strangers are sacred—Zeus will avenge their rights!” (Odyssey‚ 9.304-5) The encounter between Odysseus and Polyphemus‚ also known as “the Cyclops”‚ showed a great example of poor hospitality
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Health Care System Positioning and Differentiation HCS 539 Health Care System Positioning and Differentiation A well planned marketing and branding tactic will offer a course of action for the maturity of an effective marketing campaign. A hospital’s marketing and branding strategies are key components of consideration in the development of all encompassing marketing plan. Mercy Health Systems and Crozer-Keystone Health Systems have both successfully marketed themselves in the community
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QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE ‘MOMENT OF TRUTH’: A THEORETICAL APPROACH Deborah Christine Widjaja Lecturer‚ Hotel Management Program‚ Faculty of Economics‚ Petra Christian University Email: dwidjaja@peter.petra.ac.id Abstract: Hospitality industry is one of the service businesses that pays so much attention to service quality as it is the main intangible product that it produces. This short article examines how to manage service quality in hospitality industry through managing
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