On July 1st 2008 an article was written by Nicholas Carr titled “Is Google Making Us Stupid?” and this article was taken differently by many people. He talks about how he has problems reading ever since he discovered Google. Carr states “my concentration often starts to drift after two or three pages. I get fidgety‚ lose the thread‚ begin looking for something else to do” (2) and he blames Google is the problem. He believes the constant multi-tasking and skimming over articles on the internet has
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Thomke‚ S.‚ & von Hippel‚ E. (2002). Customers as Innovators: A New Way to Create Value. Harvard Business Review (Vol. 80‚ pp. 74). Main point Many companies sometime lack the understanding of what exactly their customers’ needs. This can cost companies a lot of money for loss of customers and sales‚ and to win back those customers. Product R&D in this case is a major drawback. Authors‚ Thomke and Von Hippel‚ have found that companies nowadays have come up with a new approach
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1. How else can Nordstrom continues to provide exceptional customer service and increase brand loyalty? Many retail stores strive to deliver great customer services to its consumer. No other store has been known recognized for it’s above and beyond services like Nordstrom. Nordstrom is the epitome of what customer services should be and has been for many years. Their customer services acknowledgements and supreme employee benefit incentives has landed them on the Fortune Magazine list of 100
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Love‚ what’s it all about‚ and what implies love? Essentially‚ love channels into three simple categories‚ and a few of these categories may in fact surprise you. You need trust‚ loyalty‚ and commitment in order to love something‚ or a person. Constantly‚ people confuse commitment as something you need to stay with‚ and never leave. Well‚ that’s not always true considering commitment means dedication to the person‚ quality‚ or idea‚ and not necessarily subject to sticking nearby the loving person
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The Theme of Betrayal and Loyalty Through the Eyes of Desdemona‚ Othello‚ and Iago The play The Tragedy of Othello the Moor of Venice‚ written by William Shakespeare in the 1600’s‚ has many underlying and reoccurring themes. The major themes are betrayal and loyalty. During the entire play‚ every character is either betrayed or proved loyal. The Tragedy of Othello the Moor of Venice can be seen through the characters of Iago‚ Othello‚ and Desdemona. Othello and Desdemona have both been betrayed
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Customer Retention Literature Review Customer satisfaction holds considerable significance in corporate sector as with no satisfy and dedicated customers‚ you don’t have a trade. A review conducted on college students in Bahrain indicated that adolescent consumers places more stress on factors like a bank’s repute‚ openness of bank personnel‚ suitable locality‚ 24/7 ATM‚ and accessibility of parking‚ in selecting their banks (Almossawi‚2001). There is an mounting gratitude that the final purpose
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Loyalty to family‚ community‚ and the gods is an important quality in the lives of ancient Greek citizens. These qualities are clear demonstrated in The Odyssey through Penelope‚ Telemakhos‚ and Odysseus. Penelope shows her loyalty in several ways. She shows loyalty to Odysseus by waiting for his return for twenty long years. She did not choose a suitor until she knew for sure that Odysseus was dead. To delay the decision of choosing a suitor‚ Penelope said she would marry a suitor after she
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Customer Satisfaction Satisfaction is a person’s feeling of pleasure or disappointment resulting from comparing a product’s perceived performance in relation to his/her expectations. Short of expectation = Unsatisfied customer Matches expectation = Highly satisfied customer A short of expectation means an unsatisfied customer while a matched expectation means a highly satisfied customer. Customer satisfaction is the relationship of perceived performance to expectation. It is a form of expectation
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market‚ customers are playing the leading role and customer satisfaction is one of the important factors affect the development of the companies. Knowing what customers think‚ feel‚ demand and choice preference is crucial for marketers because satisfying customers can means that a company not only gaining a customer but also survival in intense competition. Therefore‚ delighting customers can gain benefit from three aspects: keeping loyal for exist customers‚ attracting potential customers and getting
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not always easy. People often have conflicting loyalties‚ and there are no guidelines that help them decide to what or whom they should be loyal. Moreover‚ people are often loyal to something bad. Still‚ loyalty is one of the essential attributes a person must have and must demand of others." is a quote adapted from James Carville‚ Stickin’: The Case of Loyalty. Loyalty is usually thought to be an essential quality within friendship. The word loyalty can have different meanings to different people
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