Applying the Balanced Scorecard to Education DEMETRIUS KARATHANOS PATRICIA KARATHANOS Southeast Missouri State University Cape Girardeau‚ Missouri T he concept of the balanced scorecard (BSC) was first introduced by Robert S. Kaplan and David P. Norton (1992) in their now widely cited Harvard Business Review article‚ “The Balanced Scorecard—Measures that Drive Performance.” The widespread adoption and use of the BSC is well documented. For example‚ Kaplan and Norton (2001) reported that by
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Strategic Objective Summary Ed Mathewson BUS/475-INTEGRATED BUSINESS TOPICS 3/23/15 Nels Holmgren Balanced Scorecard Targets Strategic Objectives Measurements Year 1 Year 2 Year 3 Metric Financial Improve profits Return on investment capital 3% 5% 7% The market will allow us to determine our marketing sharing results. There should be an increase of 2% each year for our marketing sharing. Improve profit margin 2% 4% 6% Increase market sharing Market sharing bottom
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For the attainment of this particular goal‚ one of the strategic objectives‚ as identified‚ is to achieve productivity in its processes. This helps to bring efficiency in the overall performance of the Live Long Nutrition and Fitness Center. Further‚ the company has its targets to achieve highest growth in the nutrition and fitness industry. Hence‚ the strategic objective for the purpose of attainment of highest growth is to achieve a reasonable market share and for this‚ the company has to make
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THE BALANCED SCORECARD For Operational Control (evaluating performance and taking corrective action) most companies traditionally relied upon Financial measures of performance ( Return-On-Investment‚ Net Income‚ Total Revenues‚ etc. ( particularly at the strategic company-wide level. The problem with financial measures of performance is that they are: lag indicators of performance • are not operational – that is‚ they do not readily tell the nature of corrective action
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1992; Ratnatunga et al. 2004)‚ the performance management and measurement in organizations have received more attention. The challenge has been that the design and implementation of performance measurement systems for traditional measures of balanced scorecards model which was credited to Norton
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GRADUATION: 2011 � CONTENTS 3LITTERATURE REVIEW Introduction 3 The Cause and Effect Relationship 3 LITTERATURE REVIEW 4 Criticism 4 Modified Balanced Scorecards 4 BOSTON LYRIC OPERA CASE STUDY 5 Limitations (first draft‚ only bullet points for the moment) 5 CRITICISM OF THE BALANCE SCORECARD 6 _Top-down implementation 6_ _Managers responsibility in the implementation 6_ _The BSC fails to capture complexity 6_ _Adaptability 7_ _Time factor 7_ _Cost and efficiency 7_ _Conclusion 7_
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CHAPTER 16 GENERAL LEDGER AND REPORTING SYSTEM SUGGESTED ANSWERS TO DISCUSSION QUESTIONS 16.1 Although XBRL facilitates the electronic exchange of financial information‚ some external users do not think it goes far enough. They would like access to the entire general ledger‚ not just to XBRL-tagged financial reports that summarize general ledger accounts. Should companies provide external users with such access? Why or why not? No‚ companies should not provide access to their general ledger
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management support system 3. What is a balanced scorecard? 4. Developing a customized balanced scorecard 5. Target setting and quantifying performance for incentive programs 6. New performance management system and the performance improvement process Performance Measurement Systems: 1.0 Introduction There are 3 charts in this section Chart 1.1: This is a general introductory chart which has been tailored for measurements to demonstrate that a balanced scorecard is an integral part of business planning
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JFT2 Task 2 Tips Each section of the guidance provided below corresponds to a rubric prompt associated with the assessment. A score of 2 must be achieved on each rubric item in order to pass this assessment. Any additional questions can be directed to the course mentors at MBAOrgBehavior@wgu.edu. Thank you! A1. Utah Symphony Strengths and Weaknesses (0) Unsatisfactory (1) Needs Revision (2) Satisfactory The candidate does not provide a plausible analysis of the financial and leadership
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any areas of improvement and making recommendations for senior management. 2.0 – Performance Management in TESCO TESCO has employed a system called the TESCO steering wheel to handle performance measurement. This process is similar to the balanced scorecard created by Norton and Kaplan. The TESCO steering wheel was implemented in the late 1990’s and served as part of the critical expansion that
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