Six Sigma Case Study Reducing Employee Turnover in a Hospital System The Challenge A three-facility hospital system was facing a challenge with employee turnover. Statistics showed that almost 50 percent of terminations were employees in the first year of their employment‚ a number that was more than 20 percent higher than the national average. The hospital system estimated that terminations cost as much as $2.2 million annually‚ and that reducing terminations could have significant impact
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Facilities are charged with the process of quality care‚ sustaining patient satisfaction‚ carrying out controls on cost at the same time maintaining productivity in the whole organization. Two methods have been primarily used in this process‚ there are Six Sigma‚ ISO9000/9001. The two methods have been utilized in improving the processes‚ creating of standards and defining high quality measurements‚ and goals in a healthcare organization. The ISO 9000 series was formed by the International Organization for
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Business Model and Strategic Plan Part III: Balanced Scorecard and Communication Plan Michael Roach BUS/475 September 8‚ 2014 Nels Holmgren Business Model and Strategic Plan Part III: Balanced Scorecard and Communication Plan Advance Idea Mechanics is the new military weapon division of The Renco Group Inc. It is a promising addition that is designed to take its parent company to brand new heights in prestige and financial stability. In previous drafts‚ we outlined what Advance Idea Mechanics
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Implementing a Balanced Scorecard: The Case of the Ministry of Works - Bahrain “The Ministry of Works is a world-class application: the organisation is committed to investing in the future of itself and the country by building on the best management techniques they can find. Their programme is as good as anything we have seen.” Dr David Norton – Co-creator of the Balanced Scorecard For more information please visit: www.ap-institute.com Creating and Implementing a Balanced Scorecard: The Case
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Journal of Small Business Management 2006 44(3)‚ pp. 407–425 Entrepreneurs Use a Balanced Scorecard to Translate Strategy into Performance Measures by Andra Gumbus and Robert N. Lussier Although 50 percent of Fortune 1000 companies currently use a balanced scorecard (BSC)‚ few small businesses are using a BSC. A review of the literature finds no BSC papers in leading small business/entrepreneurship journals. This article begins with a discussion of the BSC and why a small business should
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Dissertation at Gulf Medical College Hospital and Research Centre‚ Ajman‚ UAE (February 9- May 5‚ 2013) A Report on Improving the Hospital Discharge process with Six Sigma Methods Himanshu Maitra Post-graduate Programme in Hospital Management 16th Batch 2011-2013 Institute of Health Management Research‚ Jaipur Table of Contents Section Page No. Acknowledgement 3 Certificate 4 Introduction 6 Project Title 7 Research Methodology
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in our text‚ “Researchers have repeatedly demonstrated that when service worker satisfaction is high‚ customer satisfaction is high‚ and that when job satisfaction is low‚ customer satisfaction is low.” (Evans & Lindsay‚ 2011) Utilizing the balanced scorecard approach‚ the USPS gauged the VOE by measuring safety based on the requirements of the Occupational Safety and Health Administration. Employee satisfaction was measured by employee surveys which were conducted annually but could be traced on
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Increase Efficiency Using Six Sigma Methodologies by Justin E. Faust A Research Paper Submitted in Partial Fulfillment of the Requirements for the Master of Science Degree III Manufacturing Engineering Manufacturing Competitiveness Depth Area The Graduate School University of Wisconsin-Stout December‚ 2009 11 The Graduate School University of Wisconsin-Stout Menomonie‚ WI Author: Faust‚ Justin E. Title: Efficiency Increase Using Six Sigma Statistical Methodologies
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BOEING COMPANY Their six sigma team apply the Six Sigma methodology in determining the cause of a component failure in the world’s largest commercial twin-engine airplane with millions of components. One incident was the searched for such a needle on a Boeing 777 when a recirculating air fans were rejected during functional tests on the aircraft production line‚ resulting in costly removal‚ additional testing and replacement. The team used a fundamental Six Sigma approach to examine data from the
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Article Review Want More from Lean Six Sigma? By Klaus Neuhaus and Peter Guarraia published by Harvard Business School Publishing - newsletter While Lean Six Sigma can be extremely effective in correcting manufacturing or service industry - related bottlenecks‚ it is less suitable for uncovering hidden sources of ineffectiveness‚ as well as diagnosing the biggest opportunities for improvement. To get the best value out of Lean Six Sigma‚ business and process - savvy companies take a “diagnostic
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