An Analysis on Customer Care Strategy of Southwest Airline |Prepared by: |Name | |SN: |ID number | |Class: | | |To: |Your tutor
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Introduction Background of CIMB Bank Our assignment is to investigate the products and services offer by CIMB Bank. The reason we choose CIMB Bank is that it is a pure Malaysian bank. The Board of Director and management team almost all form by Malaysian. The Chairman of CIMB Bank is Tan Sri Dato’ Md Nor and the Chief Executive Officer of CIMB Bank is Dato’ Sri Nazir Razak (The son of the Second Malaysia prime minister‚ Tun Abdul Razak). CIMB Bank is an indigenous ASEAN investment bank and has the widest retail
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topic on Management Information System Organizations are formal social units devoted to the attainment of specific goals. The success of any organizations is premise on the efficient use and management of resources which traditionally comprises human‚ financial‚ and material resources. Information is now recognized as a crucial resource of an organization. Examples of organizations are business firms‚ banks‚ government agencies‚ hospitals‚ educational institutions‚ insurance
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Buyer’s Remorse- Buyer’s remorse is the sense of regret after having made a purchase. Getting the customer committed- Physically getting/ making a customer feel committed‚ before the actual commitment. Ice Breaker- Something done or said to help people to relax and begin talking at a meeting‚ party etc. Organization Culture- Is the behaviour of humans who are part of an organization and the meanings that the people attach to their actions. Recognition Culture- Giving back‚ or “
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As the organization’s IT security professional‚ you have been asked by your organization’s CIO and CEO to suggest steps and techniques that would mitigate risks associated with VoIP and SIP applications at the same time‚ maintaining the controls provided via C-I-A model. Provide a well-developed (remember who the intended recipients are) response outlining your recommendations. Be sure to substantiate each of your recommendations for mitigating identifiable risks. Please be sure to provide your
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World Bank Bureaucracy is one of the pillars of modern western society. Although this statement is debatable from many aspects‚ most would agree that‚ at the very least‚ our lives are greatly affected by bureaucracy. Bureaucracy is the ’pure form of rational organization’ (Newson‚ Jan 11). Not only is it a method for achieving goals efficiently and effectively‚ but it is acclaimed as the most able strategy to meet objectives. The World Bank is a classic example of a bureaucratic organization. It embodies
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PREPARED BY: HARYANTI HUSSEN (2009476958) BBA (HONS) FINANCE PREPARED FOR: PM MOHD ZAKI B. ZAKARIA TABLE OF CONTENT CHAPTER 1: INTRODUCTION 1.0 Background 1 1.1 Overview of CIMB Bank 2 1.2 Problem Statement 4 1.3 Research Objectives 4 1.4 Scope of the study 5 1.5 Limitation of the study 5 1.6 Significance of the study 6 1.7 Definition of term 7 CHAPTER 2: LITERATURE REVIEW
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EMEA Banking Practice Banking on customer centricity Transforming banks into customer-centric organizations 3 Banking on customer centricity Transforming banks into customer-centric organizations Around the world‚ ever more banking customers are feeling discomfort. They despair at terms of contract they cannot understand‚ are shocked by hidden costs‚ and bristle at sluggish complaints handling. Demonstrations on Wall Street and elsewhere around the world accusing the industry
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INTRODUCTION TO CUSTOMER SATISFACTION Whether the buyer is satisfied after purchase depend on the offers performance inrelation to the buyer expectation. In general satisfaction is a person’s feelings of pleasure or disappointment resulting from comparing a products perceived performance relation to his/her expectations. If the performance falls short of expectation‚ the customer is dissatisfied. If the performance matches the expectationcustomer is satisfied. If the performance exceeds the expectation
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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