A. Explain the following questions listed below. 1. If you were the executive committee of a hotel‚ what kinds of things would you be doing to ensure the success of the hotel? Guest satisfaction. Collect feedbacks from e-mails‚ surveying‚ in order to picture all the customer’s wants‚ needs and demands. By this‚ we will have the idea of what they want to experience during their stay in our hotel. This will follow the development of each and every department.In our principles of marketing when
Premium Management Hospitality industry Hotel
MORE HOTELS AND CONVETION THAN AYALA LAND A Research Paper Presented to The (Name of your school English faculty) City University of Pasay F.B. Harrison Street‚ Pasay City In Partial Fulfillment Of the Requirements for the Course (Subject - Section) (Name) March 2013 Chapter 1 INTRODUCTION A. Background of the Study Numerous numbers of hotels were established mostly on part of Metro Manila. The process of this actually increases the tourism in the Philippines. Hotels can
Premium Metro Manila Makati City Ayala Corporation
CONSUMER MARKET AND BUYING BEHAVIOR Definition ●Consumer buying behavior:- ●Consumer Market:- Buyers reactions to a firms marketing strategy has a great impact on the firms success. The marketing concept stresses that a firm should create a Marketing Mix (MM) that satisfies (gives utility to) customers‚ therefore need to analyze the what‚ where‚ when and how consumers buy. ●Characteristic affecting consumers buying behavior ● SOCIAL ● PERSIONAL ● PSYCHOLOGICAL
Premium Marketing
Distributive and integrative bargaining requires different strategies‚ tactics and skill sets in a negotiator to be successfully implemented. Distributive bargaining is know as a win-lose situation based on a fixed amount that has to be divided‚ whereas integrative bargaining is a win-win situation based on a mutually satisfactory solution. Distributive bargaining is most often referred to as a fixed pix negotiation. There is only so much to go around and it creates a competitive or sometimes
Premium Negotiation Bargaining
Kimpton Hotels’ EarthCare program brings the business’s philosophy of environmental responsibility straight to its properties‚ starting with its pioneering Eco Floor at the Hotel Triton in San Francisco in 1994. Today EarthCare’s efforts include: * Using environmentally friendly cleaning supplies in all rooms. * Printing corporate collateral on recycled paper using soy-based ink. * Usring recycled paper for all printing property-wide. * Serving organic‚ shade grown‚ and/or fair trade
Premium Sustainability Natural environment Environment
HOTEL PAYMENT SYSTEM FOR GRAND VILLA HOTEL A Thesis Presented to the Faculty of the College of Computer Studies‚ AMA Computer College Pasig Campus In Partial Fulfilment of the Requirements for the Degree of Bachelor of Science in Information Technology Gab‚Espiritu.F Alarcon‚ Isaro A. School year/Trimester: 2013 – 2014 / Second Trimester Introduction Nowadays‚ the hotel industry here in the Philippines has flourished very well and the main reason behind this is because
Premium Hotel Hotels Motel
Consumer behaviour‚ Peter M. Chisnall (1995) Published London: McGraw-Hill 1995 3rd ed. “Buying behaviour is complex and influenced by many factors‚ some of which may conflict with so-called rational decision-making. The interactions of groups and personal behaviour‚ the interrelationships between attitudes and behaviour‚ the challenge of authority and status‚ and the profound‚ and sometimes subtle‚ effects of culture on consumption make up‚ in part‚ the intricate web of influences which surrounds
Premium Management Strategic management Marketing
and staff training are interrelated. A staff who has been given training will be able to a quality service to their customers unlike a staff who haven’t been given staff training‚ this is seen practically if looked at restaurants. Most of the time hotels which hire temporary staffs for peak season will have a high percentage of showing low quality service because these temporary staffs are given just a minimum or basic training. When a staff is given basic training this will contribute very highly
Premium Training Quality of service Hotel
about customer delight and satisfaction. In other words‚ customer care is a service that seeks to acquire new customers‚ provide superior customer satisfaction and build customer loyalty. As times change so do customers care aspects. The hospitality industry is one that is constantly undergoing change and because of this‚ the customer care service programme must be kept constantly updated as well. Customer care services in organization include reliable services‚ security‚ parking space‚ front desk
Premium Customer service Customer
Plea-bargaining Paper Julio L. Aguilera CJA/224 June 26‚ 2013 Russell Galbreath Plea-bargaining Paper Plea-bargaining is a very useful tool that can be implemented by attorneys in the justice system. Attorneys can use plea-bargaining to take the decision of innocent or guilty out of the judges and jurors hands‚ and decide the defendant’s fate without going to trial. When researching the term plea-bargaining It is stated in the course textbook that there is no agreed-upon definition of the
Premium Criminal law Law Crime