Title of Award Customer Service Level 2 Apprenticeship Learner Name Date of Observation Location Assessor Name Jane 21/08/12 BHive Stylists Ruth Workplace Observation Report Cross Referencing I met with Jane who works as a hair stylist in a small chain of hairdressers. Jane was dressed smartly and professionally in her company uniform with name badge as is required of all employees. Jane greeted her first customer of the day politely. She checked her customer against the appointment diary and
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Subject: Human Resources Management Introduction: Morrison’s PLC is one of the largest food retailers in UK. It has changed a lot over the last 8-10 years. Thanks to HR guidance it has improved all his sections and departments. To maintain this growth Morrison’s has to offer new services and products by using new selling strategies. To improve Morrison’s performance the HR changed the internal and external factors. Internal factors that HR has changed: Organisational needs and skills requirements:
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Unit 4: business communication P1: Describe the types of information used in your organisation‚ choosing one from each of the following categories: verbal‚ written‚ on-screen‚ multimedia‚ web based. The organisation I have chosen to write about is the NHS‚ this is a government organisation which is funded by taxation and enables all UK residents to be entitled to free healthcare. Verbal Communicating information verbally by speaking face to face can be the best way of communicating as there is less
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Cambridge TECHNICALS OCR LEVEL 3 CAMBRIDGE TECHNICAL CERTIFICATE/DIPLOMA IN IT e-commerce A/601/7313 LEVEL 3 UNIT 6 GUIDED LEARNING HOURS: 60 UNIT CREDIT VALUE: 10 e-commerce A/601/7313 LEVEL 3 UNIT 6 AIM OF THE UNIT Businesses are constantly looking for ways to expand their business and increase their market presence. By taking their business online this could ensure they reach new markets and therefore increase their profits. This unit will provide the learner with the skills to research the
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UNIT 4222-264 THE PRINCIPLES OF INFECTION PREVENTION AND CONTROL (ICO1/201) Outcome 1 understand roles and responsibilities in the prevention and control of infections 1.1 Explain employees’ roles and responsibilities in relation to the prevention and control of infection * To ensure that their own health and hygiene does not pose a risk to service users and colleagues. * To ensure effective hand washing is carried out when working with service users‚ giving personal
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BTEC Level 3 Extended Diploma Health and Social Care Unit 11: Safeguarding Adults and Promoting Independence For the assignment you are required to fully reference all work using the Harvard system. When researching a variety of sources must be used for example; Internet‚ books‚ journal articles‚ etc. All written work must be produced in Arial size 12. All work should be labelled with the appropriate title. All work must also include your name‚ person code and page numbers. Ensure that
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Level 3 Award in Education and Training (QCF) Assignment 1 Part 1 Prepared by: Moataz Farrag There are many elements that influence the performance and conduct of a lecturer or teacher‚ one of those elements are the respective legislations and regulatory requirements that are relevant to the subjects that he’s teaching or training learners for. Similarly codes of practice will have almost the same influence. These elements are going to influence very much the way a lesson is conducted as well as
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Ellie Rich Unit 3 – Health‚ Safety & Security in Health & Social Care P3 – Carry out a risk assessment in a health and social care setting I will be carrying out a risk assessment to ensure it is safe for a child aged 7 with down syndrome to be taken to a outdoor local playpark by a careworker for a bit of fun. The young person may be vulnerable as they are only 7 years of age and have Down syndrome which can affect their sense of awareness. The purpose of a risk assessment is to review the potential
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NVQ in Business Administration Level 2; Unit 3: Work in a business environment Learning outcomes: 1.1 – 5.2 Unit 3: 1.1: Describe what is meant by diversity and why it should be valued. What is meant by diversity is that even if someone may be of the same species there will always be differences in their appearance‚ their personality‚ their beliefs and many other differences. The reason as to why it needs to be valued is because without any form of diversity then everything would
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M1-How legislation promotes the safety of an individual The Management of Health and Safety at Work Act (amended 1999) The Management of Health and Safety at Work Regulations 1999 clarify in more general terms what employers are required to do to manage health and safety. If there is falls or injuries in the workplace it highlights the hazards and protects the employee against discrimination in the workplace. Exposure to hazardous agents such as dust‚ fumes‚ noise‚ vibration‚ radiation or harmful
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