Business Level 3 Unit 10 P1
Title of Award
Customer Service Level 2 Apprenticeship
Learner Name
Date of Observation
Location
Assessor Name
Jane
21/08/12
BHive Stylists
Ruth
Workplace Observation Report
Cross Referencing
I met with Jane who works as a hair stylist in a small chain of hairdressers. Jane was dressed smartly and professionally in her company uniform with name badge as is required of all employees. Jane greeted her first customer of the day politely. She checked her customer against the appointment diary and confirmed the service the customer had come for. When Jane confirmed with her customer that the appointment was for a cut and colour she noticed her customers expression. Jane asked her customer if she still wanted a cut and colour reassuring her customer …show more content…
Jane said that the common problems are concerning the outcome of colours and as a result new customers always have a colour test which they are shown before any colour treatments are performed. Jane stated that the company has been designing a Facebook page which is monitored for customer comments. Jane stated she felt the company offered good customer service, but for long term customers they could offer a birthday discount service. She felt this would show a more personal service and company loyalty to their customers, she also felt it would help with recommendation traffic, and was going to suggest this in the next meeting.
FEEDBACK Overall a really good final workplace observation. You provided excellent answers to questions to full fill all the standards of the QCF part of your apprenticeship. You have demonstrated excellent customer service and attention to detail.
ACTION PLAN Now you have completed your three required observations, I look forward to reviewing your folder so all relevant units can be signed off and workbooks marked and
Customer Service Level 2 Apprenticeship
Learner Name
Date of Observation
Location
Assessor Name
Jane
21/08/12
BHive Stylists
Ruth
Workplace Observation Report
Cross Referencing
I met with Jane who works as a hair stylist in a small chain of hairdressers. Jane was dressed smartly and professionally in her company uniform with name badge as is required of all employees. Jane greeted her first customer of the day politely. She checked her customer against the appointment diary and confirmed the service the customer had come for. When Jane confirmed with her customer that the appointment was for a cut and colour she noticed her customers expression. Jane asked her customer if she still wanted a cut and colour reassuring her customer …show more content…
Jane said that the common problems are concerning the outcome of colours and as a result new customers always have a colour test which they are shown before any colour treatments are performed. Jane stated that the company has been designing a Facebook page which is monitored for customer comments. Jane stated she felt the company offered good customer service, but for long term customers they could offer a birthday discount service. She felt this would show a more personal service and company loyalty to their customers, she also felt it would help with recommendation traffic, and was going to suggest this in the next meeting.
FEEDBACK Overall a really good final workplace observation. You provided excellent answers to questions to full fill all the standards of the QCF part of your apprenticeship. You have demonstrated excellent customer service and attention to detail.
ACTION PLAN Now you have completed your three required observations, I look forward to reviewing your folder so all relevant units can be signed off and workbooks marked and