Unit 3 P4 Business

A buddy is there to give key information to someone who is unsure to give them a better understanding on the organisation and its procedures. A buddy is mainly used when a new member of staff joins an organisation. They are required to explain all organisational processes and procedures. This can include fire procedures, bomb procedures or health and safety procedures. They also need to ensure that they are giving advice on where members of staff are able to go to get additional help and advice. At Havering, our staff is advised to go to our HR team for any additional help. Buddies are a point of contact that need to ensure that they are providing the correct support, advice and guidance to help their colleague adapt and learn as much as possible. It is important that one to one meetings are held so that the progress can be checked and any questions can be answered. This information needs to be kept between the Buddy and their colleague only. When I first started working for the London Borough of Havering, my manager was my buddy. She would help me pick up on the jobs that we completed on a day to day basis as well as providing
We tend to use what is called the “sandwich technique”. This is when information is provided by the buddy by starting with positive information then negative then back to positive again. Once all of the feedback is given, a plan is then produced by the buddy to point out areas that need to improve. For example, when I first started working for Havering, my manager was my buddy. We had frequent one to one meetings. In one particular meeting, she made a plan showing that I needed to improve on my minute taking and minute writing as I was missing out some important pieces of information that was spoken about in the meeting. When feedback is being given, we keep eye contact with each other and only use humour when it is