France‚ some 90% of its business in 2005 was conducted globally in over 74 countries. Food services accounted for 80% of Sodexho’s revenues until the end of 2000. In January 2001‚ Charles Duchemin‚ CEO of Sodexho HC resolved to embark on a Balance Scorecard project. His main goal was to ‘clarify and define‚ together with the management team‚ strategy and an action plan that would allow Sodexho HC to continue to perform and grow in the years to come.’ 1. Apprin-Service‚ a service offering food purchasing
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1. Calculate the UOC per barrel for SG. Is a barrel of oil the cost driver for all the activities that go on within RDS? Comment on why RDS chooses to monitor costs per barrel. The UOC per barrel for SG is $3.21. OPEX | $140‚640‚200 | 120‚000 | barrels/day | | | 365 | days/year | Total | $140‚640‚200 | 43‚800‚000 | barrels/year | Unit Operating Cost (UOC) | $3.21 | | | *UOC = (Total Operating Expense – Exploration – Depreciation & Depletion) / Barrels Produced Barrels of oils produced
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charting the routes that lead to it. Prior to this‚ I conceived a budget as a mere resource allocation framework to calculate future costs based on forecasted sales. Learning Lessons Linking it Together If we were to place Body Glove in a Balanced ScoreCard‚ the company appears to have focused mainly on the customer dimension leaving other areas unattended (Figure 1). This framework provides us with a great platform for aligning our activities with strategic goals linking all components in a cause-effect
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FUHDWH D OHYHO SOD\LQJ ÀHOG ² all participants go up against a standard set of competitors. As with your previous simulation‚ the quality of your decisions directly affects the position of your company. Performance is evaluated using a Balanced Scorecard‚ an analysis technique that
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Fastcat Phase 3 Design Merit Pay It is vital that FastCat employees understand how merit pay works. Ensuring they are educated about the pay system will give them a clear understanding of how each person is paid and will show them that each employee has the same potential to move up the pay scale by attaining more education‚ increasing their skill level‚ being accountable and having good communication with customers. During employee orientation‚ new hires will be provided both verbal and written
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Phase III: Performance and Management A. Policy For Recognizing Employee Contributions The purpose of this report is to use the compensation system we previously developed in Phases I and II to pay people‚ develop plans that reward performance‚ add benefits into the mix‚ and evaluate these results. First we will look at performance-based-pay as a policy for recognizing employee contributions. Performance-based-pay is a pay plan that varies with some measure of individual or organizational performance
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that give an overall view of the company and how well it is performing. By measuring employee retention‚ employee engagement‚ customer service‚ productivity‚ and quality‚ using the balanced scorecard‚ I would be better able to measure the effectiveness of my initiatives that was created. The balance scorecard has four perspectives that could be measured like customer. Metrics that could be used for customers are time‚ quality‚ performance‚ service and cost. Another variable is internal‚ that measures
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A major challenge for every business owner or manager is to have employees who are passionate about what they do and constantly strives to perform at their best. Many managers take the integrated approach known as Performance Management‚ to manage the performance‚ consisting of setting goals‚ training employees and then appraising and rewarding them (hrm). It can be explained as a process that consolidates goal setting‚ performance appraisal and development into single‚ common system‚ the aim of
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EXECUTIVE SUMMARY Southwest Airlines Co. provides low-fare‚ "no-frills"‚ civil air transportation. The company was incorporated in 1967 and is headquartered in Dallas‚ Texas. As of December 31‚ 2005‚ it operated 445 Boeing-737 aircrafts and provided service to 61 cities in 31 states. The company also provides frequent flyer awards to business partners‚ including credit card companies‚ hotels‚ telecommunication companies‚ and car rental agencies. Southwest Airlines is the fifth largest airline company
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Customer satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four of a Balanced Scorecard. The balanced scorecard (BSC) is a strategic performance management tool - a semi-standard structured report supported by proven design methods and automation tools that can be used by managers to keep track of the execution of activities by staff within their
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