MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
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The Latter Part of Culture Video Clip 1: 1. What is Culture? List down the common examples of culture stated in the video clip? Culture is the identity of oneself. This includes the community’s genre of music they’re in favor to‚ art that represents their traditions‚ dances that make them who they are and heritages. Simply‚ culture defines the life of every human. 2. What do you mean by cultural vibrancy‚ what is its importance? Cultural Vibrancy is engage in forming community as it focuses
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Ford Motor Company was faced with several tough choices in order to save the company. They needed to find a way to not just make the company profitable but save the company from going out of business. Not only did Ford need to improve its car line‚ but they also needed improve the company and the way the conducted business. The car building industry is a true form of an open system. While they design and develop the cars they get the parts or raw materials to build the cars from outside suppliers
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It is the end of the financial year (the winter quarter). Floggit Ltd‚ a new startup‚ produces one product‚ for which the demand in units for the next four quarters is predicted to be: Quarter Spring Summer Autumn Winter Demand 70 100 110 120 Assuming all the demand is to be met‚ there are various production policies that might be followed: One extreme: Track demand with production and carry no inventory; The other extreme: Produce at a constant rate of 100 units per quarter (i.e.‚ the average demand)
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| Introduction Morgan Motor Company is a well known car company that manufactures automobiles from the ground up. They believe in building cars with tradition‚ the same tradition that they used for decades. This same tradition could lead to the company not making it thru another decade. In this research we will identify the problems and look for possible solutions to these problems. 1.1 The main issues of Morgan Motor company • Too low production capacity. At
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Author Sharplin researched the Lincoln Electric Company. He dove into the history of the company‚ which was founded in 1895‚ by John Lincoln with $200 and an electric motor he created himself. He discussed how his brother came on board‚ instilling family orientation and Christian values. His brother started a merit program the employees. The employees eventually became shareholders with guaranteed employment‚ and a whole new reason for the company to do well. With this guaranteed employment
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Preparing a comprehensive case analysis‚ part 1 By Angela Toppino BUS 490 – Business Policy Strayer University – Sand Lake Professor Jamali November 8‚ 2012 Preparing a comprehensive case analysis‚ part 1 Abstract This paper is the first part in preparing a comprehensive case analysis for U.S. Airways. How this particular company could possibly take advantage of some external opportunities‚ along with a strategy that could address some possible threats will be discussed. A competitive
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Nowadays‚ business is set in a global environment. Companies not only regard their locations or primary market bases‚ but also consider the rest of the world. In this context‚ more and more companies start to run multinational business in various parts of the world. In this essay‚ companies which run multinational business are to be characterized as multinational companies’. By following the globalization campaign‚ multinational companies’ supply chains can be enriched‚ high costs work force can
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challenging task to improve product quality and service quality.Quality is the cornerstone of survival for a company. The history of numerous successful companies show that quality is also the dominant factor‚ especially for the Japanese company. To combat with the competition of North American’s company‚ quality become the most effective weapon for them to gain a remarkable market place in global. More and more companies are finding it necessary to to achieve high quality‚ and consider it a major strategy
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Research Journal‚ October‚2010. ISSN- 0974-2832VoL.II *ISSUE-21 Research Paper—ABST TOTAL QUALITY MANAGEMENT (A CASE STUDY OF IBM) *Vishal Gauttam Assistant Professor‚ A.B.S.T.‚ Shree Karni College‚ Jaipur. A B S T R A C T Every nation has its own independent historical and cultural background. The quality scenario‚ therefore‚ differs from one national setting to the other. The nations are orienting their quality management strategies and systems to meet the requirements of the operating environment
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