disagreements in a positive manner‚ which minimizes personal impact‚ to include controlling one’s feelings and reactions. Deals effectively with others in both favorable and unfavorable situations regardless of status of position. Accepts interpersonal and cultural diversity. Team Skill Establishes effective working relationships among team members. Participates in solving problems and making decisions. Communications Presents and expresses ideas and information clearly and concisely in a manner appropriate
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Organizational Culture Inventory Introduction The unit I selected to study is the Sales and Service department of the organization where I am employed‚ Verizon Telecommunications. It is the customer service department in which customers call in to order new service‚ add services or products to existing service‚ and report any questions‚ comments or complaints. In addition to placing orders for services‚ if a customer has a problem or a technical issue‚ my job is to analyze the problem or issue
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Cross-Cultural Organizational Behavior Annu. Rev. Psychol. 2007.58:479-514. Downloaded from arjournals.annualreviews.org by University Of Maryland on 12/11/06. For personal use only. Michele J. Gelfand‚1 Miriam Erez‚2 and Zeynep Aycan3 1 Department of Psychology‚ University of Maryland‚ College Park‚ Maryland 20742; email: mgelfand@psyc.umd.edu Technion‚ Israel Institute of Technology‚ Technion City‚ Haifa‚ Israel 32000; email: merez@ie.technion.ac.il Department of Psychology‚ Koc University
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John W. Smith Jr John W. Smith Jr The changing of the culture of an organization has both the pros and cons. Ultimately‚ it is the job of the OD Consultant to ensure that both management and the employees are both on the same page heading in the same direction in order to reach the goals and objectives of the organization. The changing of the culture of an organization has both the pros and cons. Ultimately‚ it is the job of the OD Consultant to ensure that both management and the employees
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are focusing on organizational culture and its counterculture. The definition given by the authors for counterculture states that counterculture will most likely arise in a strongly centralized organization that has allowed a reasonable decentralization of authority to take place. The article assumes that cultural systems can emphasize as well as sustain the objectives of the firm’s top management. The main argument here is that in addition to serving integrative functions‚ culture can express disagreement
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Organizational Culture Inventory The organization I chose to study is T-Mobile USA. I have been working for T-Mobile for almost 5 years now. T-Mobile USA is a telecommunications provider. It’s a subsidiary of Deutshe Telekom in Germany. T-Mobile sells cell phones and provides mobile network service for its customers. I am a technical support representative in one of the many call centers. I have been there through many organizational changes. As shown in the OCI Circumplex‚ the primary style of
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In 1983‚ Costco Wholesale Corporation‚ the fourth-largest retailer in the United States‚ was founded by former Price Club executive‚ Jim Sinegal‚ and lawyer Jeffrey Brotman. Costco focuses on selling products at low prices in bulk packaging and focuses mostly to large families and small businesses. They sell products like flat-screen TVs‚ gallon jugs of mayonnaise‚ and coffins. Costco operates 556 stores worldwide: 405 in the United States‚ 77 in Canada‚ 31 in Mexico‚ 21 in the United Kingdom‚
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Case Study Essay After reading “The New Career Development Program that Ruins Careers Case” on pages 330–332 of the textbook (Fundamentals of organizational communication: Knowledge‚ sensitivity‚ skills‚ values (seventh Ed.) by Shockley-Zalabak‚ P. S.) which will henceforth be referred to as the case study. I also reviewed chapter nine‚ Organizational Conflict‚ of the same textbook and have identified many examples of conflict preferences‚ strategies‚ tactics‚ and emotions displayed by all of
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Organizational culture and change: Explain how a strategic approach can be taken to deal with employee absence problem? In order to improve the absence problem of the organization‚ Human Recourses (HR) manager have to change both the company policies and employees manner toward the absence problem. So‚ in order to make the change more efficient‚ HR managers can use those change models such as Lewin’s Model and Kotter’s Eight-Step Model. In this case‚ the report will apply Kotter’s Eight-Step Model
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established a strong company organizational culture based on a shared mission‚ vision and value system as the cornerstone of the company and its subsidiaries. They respect the spirit of entrepreneurship‚ innovation‚ and focus on meeting the needs of their customers. According to the founder‚ Jack Ma (August‚2013)‚ Alibaba’s organizational culture can be summarized with four simple words: openness‚ transparency‚ sharing‚ and responsibility.It is thank to the organizational culture‚ Alibaba has launched a
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