Provide Reception Services 1 Understand the purpose of reception services in a business environment: 1.1 Explain the purpose of the receptionist role as the first point of contact between the public/client and an organisation: The receptionist that the customer meets/speaks to first needs to give a good impression of the company‚ they need to appear very professional‚ this can be portrayed in many different ways including personal appearance and how you are seen to act towards customers. If on
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Call Centers Roshni N. Makwana Introduction A call centre is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing‚ clientele‚ product services‚ and debt collection are also made. In addition to a call centre‚ collective handling of letters‚ faxes‚ live chat
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SOFTWARE SERVICE CALLS Sam works as a manager in a national service center of a software company. The company sells packaged design software. Customers who buy the product require service in case they face any problem in the software. Sam is concerned about the capacity of the national service center to handle to number of service requests. There are two types of service requests‚ one customer submits written request which is called as STRs and two they can call national service center which are
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Case 3-1 HOTEL CONTINENTAL In July 1989‚ Mr. Oscar Mendoza‚ owner of Triumph Tours read in the newspapers anadvertisement for the leasing of Hotel Continentals facilities. During the last six months‚ OscarMendoza has been seriously thinking about operating a hotel to complement his travel agency business.Oscar Mendoza had been experiencing difficulties in getting hotel accommodations for his tour groupssince last year during the peak travel months of December‚ January‚ July and August.Hotel Continental
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A patient presents to comp care clinic at IUSD. The patient has an existing upper RPD‚ which is now showing radiographically signs of a caries lesion on distal of a posterior tooth. This posterior tooth also has a reciprocal clasp where the caries is. After removing decay‚ the lesion extended from the distal-occlusal to the lingual. After removing decay‚ a direct restoration on the current tooth structure would not retain the restoration so a pin needed to be placed. Resin was used‚ but would
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EXECUTIVE SUMMARY This report was commissioned to examine the number of calls to the Medi – Call Personal Alarms Systems LTD call centre and how the management implement certain capacity strategies in order to distribute call times whether it be an emergency‚ technical or a reassurance call from the customer. This is viewed over a twelve-hour shift and highlights the problems where the call centre is over capacity or under capacity. The case study looks at the problems with the current
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Contents Executive Summary 3 1. TASK ONE 4 1.1 Introduction 4 1.2 Possession and practice 4 3.3 B&Q case 5 3. TASK TWO 8 3.1 Introduction 8 3.2 Time distance 9 3.3 Technological distance 10 3.4 Social distance 10 3.5 Cultural distance 11 4. Bibliography 13 Executive Summary In a modernized and globalized world‚ knowledge creation and synergization of knowledge in an organization is truly crucial. As data and information are readily available‚ and information communication
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Real Time Business Intelligence at Continental Airlines 1. Describe “active” data warehousing as it is applied at Continental Airlines. Does Continental apply active or real-time warehousing differently than this concept is Normally described? Explain your answer. Answer: as shown in the case Continental senior management decided to invest in enterprise data warehouse that all employees could use for quick access to key information about the business and its customers. The data warehouse initial
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child’s holistic development can be affected by the ‘Toxic Trio’ in various ways by ‘exposure during pregnancy‚ the impact on the child due to witnessing parental stressors and the effect on parenting due to the parental stressors’ (McGovern‚ 2012). For this assignment substance use will be focused on and the effects it has on children aged 0-12 months regarding their social and emotional development. It is estimated that there are between ‘250‚000 and 350‚000 children of problem drug users in the UK’
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stating‚ “Call now‚ operators are standing by‚” your call is being answered by a call center. Call centers are locations that can perform a variety of tasks for a business. According to Wikipedia.com‚ “A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are
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