Provide Reception Services
Provide Reception Services
1 Understand the purpose of reception services in a business environment:
1.1 Explain the purpose of the receptionist role as the first point of contact between the public/client and an organisation:
The receptionist that the customer meets/speaks to first needs to give a good impression of the company, they need to appear very professional, this can be portrayed in many different ways including personal appearance and how you are seen to act towards customers.
If on the front desk then when anybody comes in they will see you first, you will need to be seen as mature, initiative and show you have respect for other employees and the customer basis. Regardless of any situation you will need to have a positive attitude and be dependant towards your employer. Without these features that have been mentioned the customers that are approaching the company are not going to want to stay around or do any work with the company if the first port of contact is hard to work with, it will give off the impression that the whole company is going to be like that to work with.
Being on the front desk the employee should be willing to have a laugh with a customer if they are the jokey type, but you must tread carefully with this as if they take something that you have said in the wrong way if could lead to yourself being in a lot of trouble. Whereas if the customer takes this the correct way then this would improve their impression on both you and the company as they will see the staff as nice and fun people.
1.2 Explain the purpose of presenting a positive image of self and the organisation:
If you the employee are presenting a positive image then this will automatically present a positive image for the company, this is due to the fact that a good company would employee good and positive workers. Whereas being negative, not being helpful, nor friendly will push customers away, which could quite easily lead to the termination of your job. If customers
1 Understand the purpose of reception services in a business environment:
1.1 Explain the purpose of the receptionist role as the first point of contact between the public/client and an organisation:
The receptionist that the customer meets/speaks to first needs to give a good impression of the company, they need to appear very professional, this can be portrayed in many different ways including personal appearance and how you are seen to act towards customers.
If on the front desk then when anybody comes in they will see you first, you will need to be seen as mature, initiative and show you have respect for other employees and the customer basis. Regardless of any situation you will need to have a positive attitude and be dependant towards your employer. Without these features that have been mentioned the customers that are approaching the company are not going to want to stay around or do any work with the company if the first port of contact is hard to work with, it will give off the impression that the whole company is going to be like that to work with.
Being on the front desk the employee should be willing to have a laugh with a customer if they are the jokey type, but you must tread carefully with this as if they take something that you have said in the wrong way if could lead to yourself being in a lot of trouble. Whereas if the customer takes this the correct way then this would improve their impression on both you and the company as they will see the staff as nice and fun people.
1.2 Explain the purpose of presenting a positive image of self and the organisation:
If you the employee are presenting a positive image then this will automatically present a positive image for the company, this is due to the fact that a good company would employee good and positive workers. Whereas being negative, not being helpful, nor friendly will push customers away, which could quite easily lead to the termination of your job. If customers