HBR CASE STUDY ON “THE BEST OF INTENTIONS” - John Humphreys Submitted To Prof. Neeta Jain FORE School of Management Analysis Submitted By – Aayushi Singh (221002) Anjali Gera (221001) Ankit Arora (221022) Deeptiman Dasgupta (221039) Gaurav Maheshwari (221049) Gagandeep Chawla (221046) Analysis 1 – Issues in the case The major issues in the case are: i. Discrimination between employees – a) On grounds of gender : Some territories of business at AgFunds were conservative and the customers
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530 west 25 street Manhattan‚ NY10001 164 Avenue A Manhattan‚ NY10009 270 west 22 street Manhattan‚ NY10011 Gap (manager) Lexington avenue/59 street Manhattan‚ NY Labels for less (manager) 7 avenue/ 32 street Manhattan‚ NY Responsibilities: + Creating and managing a client based measures to increase the revenue. + Attracting new clients by implementing
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REVIEW OF LITERATURE This chapter attempts to review different literatures on customer satisfaction with reference to hotel industry and presents various studies made regarding the issues related with hotel industry and customer satisfaction. Customer – Definitions Paul S. Goldner (2006) 1 defines‚ “…a customer is any organization or individual with which you have done business over the past twelve months”. Grigoroudis‚ E and Siskos‚ Y (2009) 2 provide definition for ‘customer’ upon two approaches:
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existing information management systems were not sophisticated enough to cope with the changing needs of the business‚ V-Guard sought a robust solution that would promote enhanced information and process control‚ and provide Robin Joy‚ CIO and General Manager of V-Guard Industries Ltd‚ explains‚ “Our existing IT systems had been developed in-house and had supported us well in the past‚ but gaps began to emerge as the business expanded. We relied on a number of different applications for inventory management
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SOFT SKILLS FOR MANAGERS: As a manager‚ it has never been enough to be technically adept. You have to excel at soft skills as well. Soft skills are the personality traits‚ attitudes‚ habits‚ and behaviors you display when working with others. While good soft skills are also important for employees‚ they are critical for managers - and for those who want to be managers. Here are the ten most important soft skills managers need to master. Top Soft Skills For Managers: * Dependability Can
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that don ’t are good managers. Good managers accomplish goals through and with the efforts of others and can adapt to the ever-changing environment around them. Can you remember the best manager you ever worked for? While working for this manager‚ you were likely more productive‚ efficient‚ and willing to go the extra mile. Good managers can create commitment‚ loyalty‚ and overall job satisfaction within those they manage. The difference between good and bad managers can spell success or failure
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What are the qualities of an effective manager? A manager is a person responsible for controlling or administering an organization or group of staff. In this essay‚ I will discuss some qualities of an effective manager. In order to efficiently perform these management functions‚ managers need to develop others‚ adaptability and role model. An effective manager needs to set an example to all staff of appropriate behaviour and performance standards. To manage staff‚ you need to become a
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Managers and management. Managerial competencies‚ communication‚ planning and administration‚ teamwork‚ strategic action‚ global awareness and self-management. Effective managers must pay attention to what goes inside and outside of their organization. Organization is a coordinated group of people who function to achieve a particular goal. Every organization has a structure and strives to achieve goals that individuals acting alone could not reach. All organizations strives‚ to achieve specific
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CASE STUDY: Merger of Zipcar and Avis Budget Group On January 2‚ 2013‚ Zipcar announced that it would be acquired by the Avis Budget Group. This merger may let staff members of both companies to feel uncertain and uncomfortable‚ especially of Zipcar and they feared that company was swallowed. Motivational problems related with finance were of major importance to employees of both companies and here too. The senior management and executive members of Zipcar company sought to gather and discuss
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Middle Managers Middle management is the intermediate management of a hierarchical organization‚ being subordinate to the senior management but above the lower levels of operational staff. Operational supervisors may be considered middle management or may be categorized as non-management staff‚ depending upon the policy of the particular organization. Middle management may be reduced in organizations as a result of reorganization. Such changes include downsizing‚ delayering and outsourcing. The
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