Exploring the hospitality industry CHAPTER 1 Characteristics of the hospitality industry - Hospitality businesses are open 365 days a year‚ 24 hours a day - Constant strive for outstanding guest satisfaction - leads to guest loyalty - leads to more profit - Services are mostly intangible - the product is for the guest’s use - not possession - only - Inseparability: - characteristic of services that makes them inseparable (1) from their means of production‚ and (2) from the customer’s experience of
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RELIANCE INDUSTRIES Reliance Industries Limited (RIL) is an Indian conglomerate holding company headquartered in Mumbai‚ Maharashtra‚ India. Backward vertical integration has been the cornerstone of the evolution and growth of Reliance. Starting with textiles in the late seventies‚ Reliance pursued a strategy of backward vertical integration - in polyester‚ fibre intermediates‚ plastics‚ petrochemicals‚ petroleum refining and oil and gas exploration and production - to be fully integrated along
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HIGH PERFORMANCE LEADERSHIP AUTOMOBILE INDUSTRY CHAPTER 1 INTRODUCTION TO AUTOMOBILE INDUSTRY One of the greatest creations of man‚ the "Automotive Car" or popularly known as "Car" is a result of man’s consistent efforts and perseverance. Over the years‚ the automobile industry has evolved as one of the main revenue generators‚ provider of employment and has progressed immensely. Automobile can be basically defined as a self-propelled vehicle used primarily on public roads but adaptable
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Service Industry in Context Euro Disney Introduction This assignment aims to define service industries and classify the key elements of Euro Disney by discussing competitors‚ product and service offering‚ characteristics‚ drawbacks and recommendations. Part A Euro Disney is a branch of the Walt Disney group and opened in April 1992 to join the Disney trend and fellow Disney theme parks in America and Tokyo. Disney land opened in 1955 on an 80 acre site in the suburban town of Anaheim. Euro
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AEROSPACE MANUFACTURING INDUSTRY GM 105 Professor Hatton December 11‚ 2009 ___ Report Completed By: Sarah Gregory Leslie Horton Staci Miles Lauren Rolson Marcin Skubala TABLE OF CONTENTS INTRODUCTION 4 BACKGROUND 4 DOMINANT ECONOMIC INDICATORS 5 1. Market Size 5 2. Scope of Competitive Rivalry 6 3. Number of Companies in the Industry 7 4. Customers 8 5. Ease of Entry/Exit 8 6. Technology/Innovation 9 7. Product Characteristics 10 i. Government 10 ii. Commercial
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expansion of the petroleum industry‚ led to an early foothold for the ―Environmental Movement.‖ In 1919 the American Petroleum Institute (API) was established by the petroleum and allied industries‚ recognizing that a lack of standardization had resulted in industry shortages and unnecessary accidents. The development of the environmental‚ health and safety performance of the petroleum industry was the ensuing of API‘s four-fold mission. Environmental management systems in industry : Voluntary codes of
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Level I leadership is based off high supervision and changing visible human behavior. This is different from level II leadership because it uses the human brain to get others to perform at work. Level III leaders can use both level I and Level II but it is more about using a person VABEs and Storytelling to motivate others. It focuses on the person’s emotions rather than their behavior and thinking. Level III is similar to Servant leadership and relates to the Christine worldview. Warner’s Theory
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Clayton Industries: Peter Arnell‚ Country Manager for Italy Major issues : a. Many European people saw air conditioning as an luxury item which is harming environment. b. Europeans have strong national brand preferences. c. They are losing both potential commercial customer and the chance to reach in other parts of Europe. d. Some of Asian produces had been able to gain penetration in Europe‚ largely on the basis of price. e. Its air conditioners are fit poorly with Italian buildings
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stability and state capacity. Note that any one of them alone is not enough for the economic boom. They are actually interdependent. Political stability is a prerequisite for state capacity. With a high degree of political stability‚ enforcement of policies are not obstructed by political chaos‚ and thus state capacity increases. With high degrees of political stability and state capacity‚ leaders with good aims can put economic plans into practice. Political stability and state capacity alone would not
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Indian Information Technology Industry : Past‚ Present and Future& A Tool for National Development Somesh.K.Mathur1 Abstract India ’s software and services exports have been rising rapidly. The annual growth rate ranges between 20 -22% in IT services and nearly 55 % in IT-enabled services (ITES)‚ such as call centres‚ Business Process Outsourcing ( BPO) and other administrative support operations. Together they are predicted to grow at 25% pa till 2010.The IT industry is highly export oriented and
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