EXPECTATIONS AND GAPS IN SERVICE QUALITY: AN EMPIRICAL STUDY OF CIVIL AVIATION INDUSTRY IN INDIA BY DR. MOHAMMED NAVED KHAN Senior Lecturer Department of Business Administration Faculty of Management Studies & Research Aligarh Muslim University Aligarh-202002 (UP) INDIA e-mail: mohdnavedkhan@gmail.com Ph: 0091571 2701184(R) Mobile : +919411800860 VIPPAN RAJ DUTT Doctoral Research Scholar (Corresponding author) Faculty of Management Studies and Research Aligarh Muslim University‚ AMU. Manager (System
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STRATEGIC MANAGEMENT PAPER I. Introduction a. Company Background b. Paper Design and Methodology c. Scope and Delimitation II. External Analysis a. Economic Forces b. Political Forces c. Socio-Cultural d. Technological e. Environmental f. Competitive Forces III. Industry Analysis a. Industry Analysis – Introduction about the industry b. Marketing Mix 1. Product and Market Share 2. Price 3. Promotion 4. Distribution Channels 5. Customer 6. Target Market 7. Competition
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Marketing Management Enrolment mode Internal / external Date 18/3/13 Assignment number 2 Assignment name Marketing Plan 1.0 Executive Summary Due to the flourishing financial success and the ability to triumph over competitors‚ while maintaining a prestigious reputation by operating socially responsibly‚ collaborating with other multinational companies and the sponsorship of events evinces Emirates airline unequivocally has one of the best marketing strategies in the industry today.
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MANAGING CHANGE AND INNOVATION BU5559 SUBMITTED BY EZIE‚ CYNTHIA C. SUBMISSION DATE 22 MARCH 2010 INTRODUCTION TO INNOVATION AND CHANGE Innovation is the process by which ideas are created‚ selected and implemented to bring about profitable change to organisations. Innovations come as a result of an identified need for organisations to change their current processes‚ activities or operations. Andriopoulos and Dawson (2009) explain that organisational change is ‘new ways of organizing
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SOUTHWEST AIRLINES CASE STUDY BY Aurelio Montelongo Jr. June 22‚ 2012 Southwest Airlines is in an environment whose conditions for most in this type of industry have been anything but profitable. So why is it that Southwest Airlines‚ who has been profitable in this volatile market been able to make money? Though Southwest did have a losing quarter it was not due to lack of fliers or its service to its customers‚ but an investment in its fuel hedging cost. As fuel dropped in price‚ Southwest
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Michele Lynn October 12‚ 2008 Marketing – Resnik Case Study: Southwest Airlines Air travel has its ups and down‚ as does basically any type of travel. However‚ Southwest Airlines has always been my favorite airline to fly. As a young single who loved traveling‚ I found their fares and schedules to be the most convenient for my taste. I always appreciated the staff’s sense of humor‚ and it really never bothered me where I sat‚ so I didn’t mind the “A‚ B‚ C” boarding groups as opposed to
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MANAGEMENT ACCOUNTING AND ORGANIZATIONAL CHANGE: IMPACT OF ALIGNMENT OF MANAGEMENT ACCOUNTING SYSTEM‚ STRUCTURE AND STRATEGY ON PERFORMANCE Introduction In the search to understand management accounting in competitive environments and advance technologies‚ change has increasingly become a focus for research. Many firms have experienced significant changes in their organizational design‚ competitive environments and technologies. Business environments exhibit a variety of structures and processes
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LEADERSHIP AND ORGANIZATIONAL CHANGE MANAGEMENT (Action Learning Teams and Total Quality Management) I strongly believe organizations need strong leadership to grow and function effectively. Organizational leadership focuses on developing leadership skills and expertise that are relevant across the organizations. The leaders should guide and coach the employees under them‚ provide them with an understanding to achieve organizational goals. True leaders are optimistic‚ empathetic and should understand
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The human resource department of any airline is the backbone of the organization. The employees in this department are responsible for multiple tasks. These tasks can range anywhere from hiring and firing employees to developing a training system for all airline pilots to go through. Working in the aviation industry has shown me many ways in which having a human resource department is vital to an organization’s success. The human resource department knows everything there is to know about how
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text archive of this journal is available at http://www.emerald-library.com Journal of Management Development 19‚6 456 The story of Singapore Airlines and the Singapore Girl Deputy Head of Department/Group Head‚ Republic of Singapore Air Force‚ Singapore Keywords Airlines‚ Singapore‚ Brands‚ Differentiation‚ Strategy‚ Service quality Abstract Maps the strategic 50-year journey of Singapore Airlines (SIA) to identify the underlying factors that account for its extraordinary success and world-class
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