INTERACTIVE SESSION: ORGANIZATIONS CUSTOMER RELATIONSHIP MANAGEMENT HELPS CHASE CARD SERVICES MANAGE CUSTOMER CALLS If you have a credit card‚ there’s a good chance that it is from Chase. Chase Card Services is the division of JP Morgan Chase which specializes in credit cards‚ offering a vast array of credit card products such as the Chase Rewards Platinum Visa card. As one of the [argest credit card issuers in the United States‚ the company fields a correspondingly large amount of calls
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STUDY 3 Hong Kong Disneyland: when big business meets feng shui‚ superstition and numerology 124 John Kweh‚ School of Marketing‚ University of South Australia and Justin Cohen‚ Ehrenberg-Bass Institute for Marketing Science‚ University of South Australia E N V I R O N M E N TA L A N A LY S I S O F I N T E R N AT I O N A L M A R K E T S BACKGROUND Disney‚ one of the world’s most recognised brands‚ launched its most recent theme park in Hong Kong in 2005. Hong Kong Disneyland‚ the fifth theme park
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Disneyland is one of the best known and most highly visited recreation locations in the world. With this visibility and audience reach‚ the action of the Disney Company extends well beyond the boundaries of their theme parks. However‚ once a foreign expansion experience‚ named Euro Disneyland did not prove to be the successful venture that had been anticipated by its creators. Just a short time after the opening of the park in April 1992 reality proved to be not so magic. Euro Disney was much criticized
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How far ahead of the police car was the speeding car when the chase began? b. What was the speeding car’s velocity during the first 14 s of the chase? c. How far did the speeding car travel before stopping? d. What was the average velocity of the police car during the pursuit? e. What was the police car’s velocity at t = 10.0 s? f. If the police car started from rest‚ what was its acceleration (assume it to be constant) during this chase? Analysis: see solutions below Solutions: a. Reading from
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1. Background. Decentralization is a tool to achieve one purpose of the state‚ especially in order to provide better public services and creating public decision-making process more democratic. Decentralization can be realized with the devolution of authority to the levels of government under it. Indonesia’s fiscal decentralization policy initiated in early 2001 has provided a variety of both national and regional implications. At the regional level‚ this policy is an effort to empower local
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INTERNATIONAL STANDARD SAI SA8000®: 2008 SOCIAL ACCOUNTABILITY 8000 SA8000® is a registered trademark of Social Accountability International Page 2 of 10 SA8000:2008 ABOUT THE STANDARD This is the third issue of SA8000‚ an auditable standard for a third-party verification system‚ setting out the voluntary requirements to be met by employers in the workplace‚ including workers’ rights‚ workplace conditions‚ and management systems. The normative elements of this standard are based
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A case study of Nokia Corporation leading to the acquisition by Microsoft The significance of Nokia case study to leadership revealed how a technology communication giant that was an industrial leader could easily be acquired by Microsoft for $7.2 billion US dollars (Versace‚ 2013; Swisher‚ 2013). In this analysis‚ Nokia Corporation deviated from its core competences in terms of technology and from its pedagogical historical data that have catapulted the company from local to national‚ to international
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Even though we all live in a wealthy society these days‚ people still chase after wealth and social facts today. In the short story “The Necklace” Mathilde is a woman that is married to a clerk. Ever since she was young she has been seeking for wealth. She dreamed of having expensive clothes‚ silverware‚ etc. Comparing this short story to the world today‚ there are many similarities and differences. One similarity between the short story and the world today would be not everyone lives in healthy
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the Hong Kong Disneyland Loan (A)&(B) Bid Strategy of the First Round The first round bid was to show its commitment and price‚ while detailed proposal would be submitted after being shortlisted. Thus‚ Chase had mainly three kinds of concern at that stage: risk‚ profit and reputation. Reputation From Exhibit 6‚ there is no doubt that Chase was the top bank in syndicated finance in the US and over the world. However‚ it recorded limited performance in Asian market though Chase had put numerous
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In this case analysis I will first show the requirements the company had for its financing. Then I will provide an analysis of the main pros and cons for Chase in connection with the deal. Lastly I will show how both affected the pricing as well as the execution of the deal. In order to build the new Disneyland in Hong Kong a new non-recourse object‚ Hong Kong International Theme Parks Ltd (HKITP) was formed. While the owners supported the project with substantial amounts of equity Disney and
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