UNIT 2 WEEK 2 CUSTOMER SERVICE HR Meeting user needs “Schneider” Main components – Service level agreement‚ Stakeholder‚ Service quality‚ Service needs. Top down “Culture” unconditional positive regard‚ good service climate – training. What do management do to achieve this – reward‚ incentives Managing customper expectations – exceeding customers expectations Timeliness‚ consistent levels of support. Rewards / pros / cons – debate. Schneider – management should focus on service quality
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Chapter 2 Company and Marketing Strategy: Partnering to Build Customer Relationships 1) Which of the following involves adapting a firm to take advantage of opportunities in its constantly changing environment? A) long-range planning B) short-range planning C) media planning D) strategic planning E) annual planning Answer: D Diff: 2 Page Ref: 38 Skill: Concept Objective: 2-1 2) When a firm develops and maintains a strategic fit between its goals and capabilities‚ it is performing
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LOVELY PROFESSIONAL UNIVERSITY DEPARTMENT OF MANAGEMENT Capstone Project TITLE:“Relationship Between Website Attribute and Customer Satisfaction” SUBMITTED TO LOVELY PROFESSIONALUNIVERSITY In partial fulfillment of the Requirement for the award of Degree of “MASTER OF BUSINESS ADMINISTRATION” SUBMITTED BY: Kuldeep Tiwari Ambar Singh Archit Sharma Ankur Sood Reg no : 10809869 10804683 10800482 10800039 DEPARTMENT OF MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY JALANDHAR NEW DELHI GT ROAD PHAGWARA PUNJAB
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Homework Chapter 2 1. The movie ratings by a critic: 0 stars‚ ½ stars‚ 1 star etc Discrete 2. Finish times in the boston marathon Quantitative: continuous‚ ratio 3. The number of daily newspaper is now 1452‚ and it was 2223 in 1900. Express the relative change using a percentage. Use the second given value as the reference value. Also‚ write a statement describing the results New value – reference value / reference value x 100%= 1452 – 2223 = -771 /
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TMA01 My role varies in the class room; everyday brings a new learning opportunity. I am currently working three full days a week with year six. A class made up of twenty three very bright‚ talented nine to ten year old boys and girls and there very inspiring and motivated teacher. Although I say I work three days but more often then not it turns into a full week. (The children have that affect on you
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Answer the following: 1. where do Suemi and her family live? -Her Family Lives in the Mexican State Of Yucatan‚ in A small village of Dzitya‚ located near the capital of the Yucatan state. 2. What Indian tribe are they descendents of? -The Indian Tribe that are descendents from there are the Mayans 3. What is their town like? -Their town is very rocky‚ and is a little run down. Their town is very rocky because her ancestors would build most and maybe all of their buildings
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P2 – Describe the main employability‚ personal and communication skills required when applying for a specific job role. • Experience in the job - if they already have experience they have a better advantage as they don’t need training and they have the knowledge they need to complete the job. For example - if applying to be an administrative assistant experience is preferred as you know what the overview of the job is and you will not need as much‚ if any training for the position • Research
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UNIT 2 SOCIOLOGY REVISION EDUCATION SYSTEM FUNCTIONALISTS They look at all the positive sides of education and benefits. They believe that every institution in society performs one function or the other in order to help society run smoothly. Durkheim (1925) – he saw education as a transmission of society’s norms and values. It helps to unite and creates a sense of belonging‚ which he sees as social solidarity. We are taught subjects like history in order to learn more about our society. He saw
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1.1 Summarise learning and teaching strategies used in own specialism All the teaching I have carried out recently is in relation to people with learning disabilities and challenging behaviour. Some is classroom based‚ such as Risk and Conflict Management‚ Autism and behaviour interventions relating to an individual service user. I also used to teach PRICE (Protecting Rights In a Caring Environment). This is a physical intervention course which is practical and physical with no desks; therefore
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Date:12/10/2009 LOYALTY AND CUSTOMER RELATIONSHIP MANAGEMENT IN TESCO PLC. CONTENT PROVISIONAL TITLE……………………………………………………………...4 1. INTRODUCTION……………………………………………………………...….4 1.1. The Importance Of Customer Relationship Management………4 1.2. Retail Industry…………………………………………………………...5 1.3. Tesco……………………………………………………………………...7 2. LITERATURE OF VIEW……………………………………………………..….7 2.1. Customer service…………………………………………………….…8 2.2. Tesco’s Concept Of Relationship Management Begins And
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