Relationship Between Website Attribute and Customer Satisfaction
LOVELY PROFESSIONAL UNIVERSITY DEPARTMENT OF MANAGEMENT Capstone Project TITLE:“Relationship Between Website Attribute and Customer Satisfaction” SUBMITTED TO LOVELY PROFESSIONALUNIVERSITY In partial fulfillment of the Requirement for the award of Degree of “MASTER OF BUSINESS ADMINISTRATION” SUBMITTED BY: Kuldeep Tiwari Ambar Singh Archit Sharma Ankur Sood Reg no : 10809869 10804683 10800482 10800039
DEPARTMENT OF MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY JALANDHAR NEW DELHI GT ROAD PHAGWARA PUNJAB
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Guide Name Mr.Bhagat Singh
CERTIFICATE
This is to certify that Kuldeep Kumar Tiwari, Ambar Singh, Ankur Sood, Archit Sharma has completed his project report on the Topic “ Relationship between website attribute and customer satisfaction” in LOVELY PROFESSIONAL UNIVERSITY under my supervision the best of my knowledge. It is their original work this wholly or partially has not been submitted for any university.
Kuldeep Kumar Tiwari Ambar Singh Ankur Sood Archit Sharma MBA 3rd (SEM) LOVELY PROFESSIONAL UNIVERSITY
Project Guide Sig
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TO WHOM IT MAY CONCERN
This is certified that Kuldeep Tiwari, Ambar Singh, Archit Sharma, Ankur Sood have done this project of “Relationship between website attribute and customer satisfaction” under my guidance. During this project they have done most efforts to study and understand the subject in detail. In addition to the books mentioned in the bibliography they have referred various study material, magazine, websites, newspapers and notes to complete this project. During this project they have been very much curious and enthusiast to understand the spirit of the expert documentation and procedures.
I wish them best of luck.
Project Guide Mr. Bhagat Singh (Astt. Prof.) Faculty: Lovely Faculty of Business and Applied Arts
3
DECLARATION
This is to certify that we are the student of department of Management, studying in MBA (3rd Semester), have undergone research project on title “Relationship between website attribute and
DEPARTMENT OF MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY JALANDHAR NEW DELHI GT ROAD PHAGWARA PUNJAB
1
Guide Name Mr.Bhagat Singh
CERTIFICATE
This is to certify that Kuldeep Kumar Tiwari, Ambar Singh, Ankur Sood, Archit Sharma has completed his project report on the Topic “ Relationship between website attribute and customer satisfaction” in LOVELY PROFESSIONAL UNIVERSITY under my supervision the best of my knowledge. It is their original work this wholly or partially has not been submitted for any university.
Kuldeep Kumar Tiwari Ambar Singh Ankur Sood Archit Sharma MBA 3rd (SEM) LOVELY PROFESSIONAL UNIVERSITY
Project Guide Sig
2
TO WHOM IT MAY CONCERN
This is certified that Kuldeep Tiwari, Ambar Singh, Archit Sharma, Ankur Sood have done this project of “Relationship between website attribute and customer satisfaction” under my guidance. During this project they have done most efforts to study and understand the subject in detail. In addition to the books mentioned in the bibliography they have referred various study material, magazine, websites, newspapers and notes to complete this project. During this project they have been very much curious and enthusiast to understand the spirit of the expert documentation and procedures.
I wish them best of luck.
Project Guide Mr. Bhagat Singh (Astt. Prof.) Faculty: Lovely Faculty of Business and Applied Arts
3
DECLARATION
This is to certify that we are the student of department of Management, studying in MBA (3rd Semester), have undergone research project on title “Relationship between website attribute and
References: 29 1- Carlos Flavián (2006) The role played by perceived usability satisfaction and consumer trust on website loyalty Information & Management Volume 43, Issue 1, January 2006, Pages 1–14 30 Aegean, Michalon 8, Chios, Chios Island, 82100, Greece,m.sigala@aegean.gr 8- Venkatesh Shankar et (2002) Customer satisfaction and loyalty in online and offline environments International Journal of Hospitality Management Volume 27, Issue 3, September 2008, Pages 391–402.