CUSTOMER RELATIONSHIP MANAGEMENT IN MARKETING FINANCIAL SERVICES (A CASE STUDY OF UNIBANK GHANA LIMITED) ABSTRACT Customer relationship management is a customer focused business strategy that dynamically integrates sales‚ marketing and customer services‚ in order to create and add value for the company and its customer. Consequently‚ the research project addresses problems of customer relationship management in the banking industry. Some of the problems are in the past few
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The Customer is Always Right There is a popular saying in business‚ “The customer is always right.” Originally coined by Harry Gordon Selfridge‚ the original meaning suggests that “a company’s keenness is to put the customer first.”1 Ultimately this phrase indicates that businesses must be aware that their customers are the essence of their business. Without customers‚ the business would seize to exist. I concur with this philosophy as customers are the fundamentals to any business or organization
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design 2. Structural design 1.1.1 FUNCTIONAL DESIGN: The structure to be constructed should primarily serve the basic purpose for which it is to be used and must have a pleasing look. The building should provide happy environment inside as well as outside. Therefore‚ the functional planning of a building must take into account the proper arrangements of room/halls to satisfy the need of the client‚ good ventilation‚ lighting‚ acoustics‚ unobstructed view in the case of community halls‚ cinema
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understanding and miscommunication may be because of cultural and language barriers. Some members may not be open to accepting a different view than that of their own. How might factors such as diversity‚ attitude‚ learning‚ and work styles affect team building? Diversity allows individuals to learn how to work with and understand different individuals and their views. A positive attitude will allow a person to be open to learning. What obstacles might arise from different ethical perspectives
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Forward concept works in wondrous ways. One person has the power to influence the whole world by chain reactions. Being around the most influential people in your life such as family or friends and leading by example motivates them to do the same. Building character isn’t just about getting people to follow what you do. It is also about helping people to become who they are and to make better decisions. If you help someone correct their wrong doings and guide them to make the right choices the next
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Green Buildings Can Save Us Green buildings‚ or energy-efficient buildings‚ are perceived to be the kind of modern buildings that can save energy by implementing advanced technologies in these days. Looking at many good examples on the internet or television about these energy-efficient buildings‚ I feel that if we have the technology‚ why wouldn’t we do something to save us from the increasing shortage of energy? It is easy and if we change all our old style utilities‚ we can live more comfortably
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1.0 Introduction The term “customer loyalty” is indisputably one of the most widely studied subjects by researchers in the world‚ intensively evolving over the years. According to past reviews‚ loyalty has been defined as a repeat purchase that is a result of a preference‚ attitude or market share. However‚ according to Uncles‚ Dowling and Hammond’s (2003) review of literature‚ there is no universally agreed definition (Jacoby and Chestnut‚ 1978; Dick and Basu‚ 1994; Oliver‚ 1999). Therefore‚
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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Encarta Dictionary (2009)‚ defines allocation as an act of giving or earmarking something to or set something aside for a purpose. It defines maintenance as work that is done regularly to keep a machine‚ building‚ or pieces of equipment in good condition and working order. It defines it further as the general condition of a facility with respect to repairs making it unchanged or unimpaired. It defines resources allocation as the act of deciding how resources such as money‚ assets‚ and personnel (labours)
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business in relation to case study is that so we can make a good relation in business with other company from other country by getting know their culture .and so that there will not be any misunderstanding between business Literature Review In doing an international business relationship we must see and analyze some important points in hofstede’s five culture to analyze how Chinese do their business relationship ‚ and we use this five point also important for foreign to enter Chinese business . Some
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