CUSTOMER RELATIONSHIP MANAGEMENT IN MARKETING FINANCIAL SERVICES (A CASE STUDY OF UNIBANK GHANA LIMITED) ABSTRACT Customer relationship management is a customer focused business strategy that dynamically integrates sales‚ marketing and customer services‚ in order to create and add value for the company and its customer. Consequently‚ the research project addresses problems of customer relationship management in the banking industry. Some of the problems are in the past few
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Trends in Centre-State Relations Till 1967‚ the centre-state relations by and large were smooth due to one-party rule at the Centre and in most of the states. In 1967 elections‚ the Congress Party was defeated in nine states and its position at the Centre became weak. This changed political scenario heralded a new era in the Centre-state relations. The non-Congress Governments in the states opposed the increasing centralization and intervention of the Central government. They raised the issue of
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Located in Cuba Guantanamo Bay served for the U. S as a prison for illegal detention. The U. S by combating the war on terror at Guantanamo Bay is doing something unconstitutional. The main reason the U. S decided to use Guantanamo was after 9/11 in an attempt to fight the war on terror. The use of Guantanamo goes back to the Spanish civil war‚ and even when Cubans were sent to this prison by Castro. Guantanamo also is currently in debate on its closing. Guantanamo Bay was first discovered in 1494
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THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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Introduction Southern Company is one of the largest generators of electricity in American‚ serving the Southeastern United States for more than 100 years with clean‚ safe‚ reliable and affordable electricity. Its four subsidiaries: Georgia Power‚ Alabama Power‚ Mississippi Power and Florida Power‚ provide retail electric service to 4.4 million customers. This holding company’s operations cover all phases of the electric utility business capacity‚ as well as fiber optics and wireless communications
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call the store to obtain the product Decide if the ad promotes relationship building. Traditional media will often present the product or offer‚ but the “interaction” ends there. When it comes to social media‚ the company and consumer truly interact and react off each other. •Can you prompt discussion and networking through the ad? In today’s social media society‚ it’s all about networking and relationship building. Consumers can actively choose to follow or “like” certain businesses and may be
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INTRODUCTION: Capacity building and Community Development models to formulate programs and projects that is not only sustainable but can also benefit the community in the long term with self-reliance and make a positive difference in community. There are different social and political ideologies and perspectives of community development‚ these ideologies and perspectives make different assumptions of how society functions and the need and level of interventions in the society (Ife‚ 1995‚ p 119)
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1 (Page 1) 1.1 Team building definition. (Page 1) 1.2 Reasons why people don’t believe in team building. (Page 2) 1.3Motivation for team building. (Page 2) 1.4 Benefits from team building.
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Public Relation Assignment Course:Public Relation PRO458 Group:BA3D Lecturer’s Name:Pn. RohaniMazlan Student’s Name:NurulShahsofeaBinti Muhammad Shah Dhina Student’s ID:2011173329 TABLE OF CONTENTS No. Topic Page 1.Introduction(Public Relation Theory) 1 1.1Theories of Relationship(System Theory) 2 1.2Theories of Relationship(Situational theory) 7 2. Summary
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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