Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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STUDY SKILLS/PERSONAL DEVELOPMENT PORTOFOLIO EMOTIONAL INTELLIGENT By: Name: Andre Suryana Yahya Class: Dip15C Student No.: DipBA1509 Emotional quotient is the ability to sense‚ understand‚ and effectively apply the power of your emotions to build relationships compatibility (Estes‚ 2009). Emotional Intelligence is one of emotional quotient which is very important to allow us to be successful in managing our lives‚ environment‚ and the people around us since EQ will helps us to control
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Pennsylvania Department of Education Bureau of Career & Technical Education CDA-Ready Certificate Documentation Infant/Toddler (Developed from The Child Development Associate: Assessment System and Competency Standards Infant/Toddler Caregivers in Center-based Programs‚ Second Edition‚ ©2006‚ www.cdacouncil.org ). Student Name: _______________________________________________________________ School: Instructor: ___________________________________________________________ Instructor Contact
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HLT 418V Grand Canyon University January 17‚ 2013 Cultural competency‚ what exactly is it? Does it have importance in society today and who has the capability to influence change if needed? Researching cultural competence you may find several definitions or interpretations’ depending on where the information is being gathered. Cultural competence refers to a combination of awareness‚ attitudes‚ skills and behaviors related to health care providers ’ ability to care for diverse groups of patient
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Introduction ‘‘Competency-based strategic management is a relatively new way of thinking about how organizations gain high performance for a significant period of time. Established as a theory in the early 1990s‚ competence-based strategic management theory explains how organizations can develop sustainable competitive advantage in a systematic and structural way. The theory of competence-based strategic management is an integrative strategy theory that incorporates economic‚ organizational and
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Within this paper 6 scholarly research articles focusing on infant and/or toddler development will be discussed. These articles will cover physical‚ cognitive‚ and social or psychosocial development. A 30 minute observation of a 1month old (Willow) and a 13month old (Emmett) will be conversed‚ with particular focus on physical development including body shape and motor skills‚ cognitive development‚ and social development. The information obtained in the observations will be compared to the information
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Army Leadership Competencies Leadership competencies are groups of related actions that the Army expects leaders to do. The three categories are leads‚ develops‚ and achieves. The Army leader serves to lead others; to develop the environment‚ themselves‚ others and the profession as a whole; and to achieve organizational goals. Core competencies are those groups of actions universal to leaders‚ across cohorts and throughout organizations. They provide a clear and consistent way of conveying
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Management Competency Framework Middle Managers Operational Managers Specialists Contents Introduction Leading People Communicating the Vision Facilitating High Performance and Results Maximising Potential Communicating Making Informed Decisions Working Together Promoting a Citizen Centred Culture Working With Councillors Pushing the Boundaries 4 5 6 7 8 9 10 11 12 13 14 2 Introduction Blaenau Gwent’s new competency frameworks have been developed to support the Authority’s ambitions
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Competency-Based Employee Training 135 · Time is available to devote to competency identification‚ validation‚ and modeling. · The training content shelf life is of sufficient length to justify the expense of researching and validating the competency model. · The training population is large enough to warrant resource expen- diture. · Decision makers consider it appropriate to focus on
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REVIEW Parenting and infant sleep Avi Sadeh a‚ *‚ Liat Tikotzky b‚ Anat Scher c a The Adler Center for Research in Child Development and Psychopathology‚ Department of Psychology‚ Tel Aviv University‚ Ramat Aviv 69978‚ Israel Department of Psychology‚ Ben Gurion University of the Negev.‚ Beer Sheva‚ Israel c Department of Counseling and Human Development‚ University of Haifa‚ Haifa‚ Israel b s u m m a r y Keywords: Infant Sleep Parenting Parent Mother Father Infant sleep undergoes dramatic
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