CHAPTER II Review of Related Literature This chapter presents the literature related to this study. This will be conducted with the assessment of related literature to show the relevance of the literature to the study. RELATED LITERATURE Customer satisfaction is the most fundamental requirement for being in business. Therefore‚ every organization should plan the right strategies for dealing with customers‚ communicating with them‚ providing pleasant services and retaining them forever with specially
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detail to show how goal setting can increase performance. It has been shown through numerous studied that setting specific difficult goals leads to higher performance results. Originally applied to individuals‚ goal setting has since proliferated to include the effects of group goal setting in organizations since the typical structure is changing to allow for group-based work to flourish within organizational settings. In addition to goal setting in groups‚ it significant to note the importance of
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Methods in Management. Sage Publications Principal Components Analysis Introduction Principal Components Analysis (PCA) attempts to analyse the structure in a data set in order to define uncorrelated components that capture the variation in the data. The identification of components is often desirable as it is usually easier to consider a relatively small number of unrelated components which have been derived from the data than a larger group of related variables. PCA is particularly useful in
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Research and concepts An index method for measurement of customer satisfaction Ï Ingrid Fecikova  The author Ï Ingrid Fecikova is a Lecturer at the Technical University of  Koice‚ Slovakia. s Keywords Customer satisfaction‚ Measurement‚ Customer retention‚ Customer loyalty‚ Profit Abstract Customer satisfaction (CS) has become an important issue for commercial and public service organisations. Companies win or lose based on what percentage of their customers they can keep. Success is largely
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Components of a Knowledge Management System A Knowledge Management System (KMS) refers to either a technology-based or non-technical interconnected group of functions that have behaviour that enables or facilitates either (or a combination of) the discovery‚ capture‚ integration‚ sharing or delivery of the knowledge required by an organisation to meet its objectives. It can comprise a part of a Knowledge Management initiative or strategy to improve the utility of an organisation’s intellectual
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AEROSPACE ENGINEERING Components Of Aerospace Engineering Aerospace engineering deals with design and manufacture of aircraft or spacecraft structures‚ craft guidance systems‚ control and navigations systems‚ developing tools for communication and finally the production of the aircraft or spacecraft. Each of these areas of aerospace engineering is crucial for efficient functioning of the aircraft or spacecraft. Hence‚ aerospace engineering has been divided appropriately and knowledge is imparted
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1. What is working memory? Please describe the components of working memory and discuss the status of empirical evidence for each of them. Working memory and its components The term working memory refers to that portion of memory used for temporary storage when doing cognitive tasks like multiplying numbers‚ solving syllogisms or remembering something a lecturer said before writing it down. It stores information intermediately as it is worked with. Working memory can thus be compared to a sketchpad
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Models of Customer Satisfaction Adriadne Aaron-Hill Peru State College Executive Summary This paper presents different models of customer satisfaction. Models are needed in customer satisfaction so that when measurements are taken there is a way to analyze the results. Companies who want to compete in their field must understand the purpose of customer satisfaction. The beginning stage of customer satisfaction is distinguishing between the customer and the consumer. A customer is an individual
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A. Introduction Employee satisfaction has been defined as a function of perceived performance and expectations. It is a persons’ feeling of pleasure or disappointment resulting from comparing a products’ outcome to his/her expectations. If the performance falls short of expectations‚ the employee is dissatisfied and if it matches the expectations‚ the employee is satisfied. A high satisfaction implies improvement in efficiency and performance doing work or service. The process is however‚ more
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Main Components of Culture Menuka Munasinghe World Religion Mr. T. Perera 1.1.1 Introduction Anthropologists and other social scientists offer many different definitions of "culture." Most people understand that culture has something to do with the customs and beliefs of a group of people. It is common to explain a holiday tradition‚ a spiritual belief or a child-rearing practice as part of someone ’s cultural background. An individual ’s culture strongly
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