Who is a Consumer ? Any individual who purchases goods and services from the market for his/her end-use is called a consumer. In simpler words a consumer is one who consumes goods and services available in the market. Example - Tom might purchase a tricycle for his son or Mike might buy a shirt for himself. In the above examples‚ both Tom and Mike are consumers. What is the difference between a consumer and a customer? Generally‚ a consumer refers to individuals who buy for themselves or their family
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C H A PTE R CONSUMER BEHAVIOUR AND TARGET AUDIENCE DECISIONS 3 Chapter Objectives • To understand the consumer decision-making process and how it varies for different types of purchases. • To understand various internal psychological processes‚ their influence on consumer decision making‚ and implications for advertising and promotion. • To understand the similarities and differences of target market and target audience. • To understand the various options for making a target audience decision
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benefits will make “drivers a lot more possessive”. Loyal Buyer - loyal to one or two source over the years Opportunistic - selects vendors who will further interests and drives a hard bargain Creative - buyer tells the seller what s/he wants in product‚ service prices Advertising - attempts to obtain advertising money with the deal Chiseler - constantly negotiates prices Nuts and Bolts - looks for the best value Channel-Offering Components Cooperative Advertising Stockless Purchasing
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Content 1. Task 1 - Consumer Behaviour in the Consumer Electronics Market 1.1. Task 1a): Recommended Marketing Actions for Influencing Individual Consumer Behaviour……………………………………………………….2 1.2. Task 1b): Multimedia Strategy……………………………………….15 2. Task 2 - Individual Critical Reflection on Learning Outcomes………………16 3. Literature……………………………………………………………………...18 1. Task 1 - Consumer Behaviour in the Consumer Electronics Market 1.1. Task 1a): Recommended Marketing Actions for Influencing
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1. Explain a person’s attitude towards visiting Disneyland in Hong Kong in terms of the tri-component model. The Tri-Component Model is made up of three potential parts including cognitive‚ affective and conative.Disneyland in Hong Konghas a uniqueattract customers.The first part of this model refers to cognition that is a consumer’s knowledge perceptions acquired via direct experience with attitude with the attitude object plus information from various source. Disneylandisan interesting placewhereyou
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produce 80% of campaigns results. Understanding this‚ marketers will be able to eliminate costs associated with less productive techniques=> improves marketing efficiency & returns. Product mix: 80% of company’s revenue is derived from 20% of its products or services. Marketers =>can emphasize the value of core products in a better way to target customers & expand business by targeting new customer groups. Profits: most useful applications of 80/20 rule in marketing relaters to profits. A company
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for your chosen product/company Successful businesses and products are built on a thorough definition of their markets. Who are the customers as well as the potential customers who will expand the business of the company? What are their unmet needs and aspirations? Where are they going and how can you reach them? The marketing communications strategy for CDM evolved over the years. From the mid-nineties‚ the company decided to target the Indian adult through Cadbury’s Dairy Milk. The CIL
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A MODEL OF CONSUMER DECISION MAKING The process of consumer decision making has 3 stages: input stage‚ process stage and output stage. The input stage influences the consumer’s recognition of a product need and consists of 2 major sources of information: 1) the company’s marketing efforts (product‚ price‚ promotion and price) and the external sociological influences on the consumer (family‚ friends‚ neighbours other informal and non-commercial sources‚ social class and cultural and subcultural
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Introduction to Consumer Behavior What is Consumer behavior? – pg 6-8 Consumer Behavior The study of individuals‚ groups‚ or organizations and the processes they use to select‚ secure‚ use‚ and dispose of products‚ services‚ experiences‚ or ideas to satisfy needs and the impacts that these processes have on the consumer and society. Application of consumer behavior – pg 9-11 1) Marketing Strategy 2) Regulatory Policy Social Marketing The application of marketing strategies and tactics
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misconceptions about reality and perception. It will try to explain that perception and reality are interconnected‚ and that our five human senses are not the sole basis of reality‚ they are just instrumental to am additional process of perception that will bring the truth in our lives. This paper will briefly discuss the historical progression of human apprehension of the world he exists in. From Plato to Quantum Physics‚ the paper will clearly show how our perception can change the way we view the
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