finals have taken its way to its last. Since the first two months of discussing the topics covered by the course subject THM 56 with the descriptive title of Hospitality Management & Operational Management/ Introduction to HRM‚ I have come to know lots of information pertaining to running and operating a hotel in a competitive tourism industry from its organization to its administration. The history of the first and most famous hotels before and the Front Office was quite an interesting fact. Now going
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principles (Mabey‚ Salaman and Storey‚ 1998). Proficient‚ skilled workers and motivated employees are crucial in service industries especially hotel industries. Usually the hotel industry is depending on how the workers deliver their service to the customers and it is obviously seen that hotel’s employees are playing an important role in this industries. The hotel industry should provide training on dealing with people and providing right service which meets the standard requirements. It
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Vision and Mission Through the years‚ Shangri-La group philosophy has been “Shangri-La Hospitality from a caring family.” They always believed in the unique features captured by Asian hospitality. They promise to provide guests with distinctive Asian standards of hospitality and provide excellence service to customers to assists them to stand out among their peers. The key of the Shangri-La brand was marinated in offering customers a memorable experience by mixing local cultures‚ glamorous art and
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Abstract This paper discusses the strategies on the sustainable development of Chinese hotels under the globalization. These strategies will be based on environment‚ technology and service quality. To speed up the development of Chinese hotel industry and to keep it more healthy and sustainable‚ the environment factor seems to be particularly important. Nowadays‚ it really becomes a trend that more and more consumers are willing to choose green products and green consumptions initiatively which
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Case Study: Hotel Occupancy Rates Jennifer McCoy GBA 305 Case Study: Hotel Occupancy Rates The U.S. hospitality industry has recently experienced the highest rate of business failures since the ‘Great Depression’. Hundreds of businesses have declared bankruptcy. Even more have gotten into financial distress such as earnings slumps‚ cash flow deficiencies and mismanagement of resources that could lead to bankruptcy. These problems will not go away. They must be managed away. This
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provide trained and professional students in preparation for the real world of hospitality industry. The Hotel and Restaurant Management curriculum provides a synthesis of different skills‚ concepts and principles specializing in hospitality training. It involves the study and application of practical and managerial knowledge and functions such as hotel and restaurant operations‚ culinary arts‚ food service‚ hospitality education and research that are essential in preparing the students to become
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Experiential retailing is an interdisciplinary and innovative concept that crosses the fields of merchandising and hospitality management. Merchandising and hospitality industries‚ two of the largest industries worldwide‚ are merging as a single-source business offering total consumption experiences‚ as illustrated by many restaurants and soft-goods retailers who capitalize on each other for incremental profit. Experiential retailing is viewed from five key concepts: experiential consumption‚ symbolic
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Hotel. Different styles on their respective expertise. I observe that in entering such trainings. The trainer taught me more on about the hospitality industry‚ to deal entertain guests‚ to be contented on the position given‚ to strive harder even though it’s hard‚ to be successful and have good behavior for in the future I will be one in the hospitality industry. This experience really helped me a lot in conquering the entire situation in my every day shift. Gives us inspirations to set our goals
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Using hotel’s amenities as a tool Iveta Per Florida International University Abstract This paper summarizes my research in area of lodging and hotel industry‚ focusing on importance‚ ordering and controlling amenities in hotels. I have gather information from hospitality industry journal articles‚ web sites and also directly from facilities to gain knowledge on importance of hotels amenities and guest perceived value of these amenities. This research also seeks to understand how the hotels
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owned by the JW Marriott and was then sold to Japan Air Lines in the early 90’s. During the late 1990’s‚ the hotel industry was booming in North America and many firms wanted to sell their property shares in the hospitality industry for a big profit. Japan Air Lines on the other hand was facing difficult times‚ due to losses as much as $1.3 billion in air line costs and hospitality services. After many hands of switching from the Strategic Hotels group to the Dubai Investment Group in 2005 for $440
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