4/9/2013 OBJECTIVES QUALITY ASSURANCE PLANNING A Practical Approach to Quality Management Systems John Shalkham Director‚ Office of Quality Assurance Wisconsin State Laboratory of Hygiene Clinical Assistant Professor University of Wisconsin-Madison WisconsinWISCONSIN STATE LABORATORY OF HYGIENE • Describe the purpose of a Quality Assurance (QA) plan •List the components of an effective QA plan p g •Discuss the benefits of incorporating Quality System Essentials and other Quality Management System
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www.sciedu.ca/ijba International Journal of Business Administration Vol. 2‚ No. 1; February 2011 Comparative Analysis of Business Students’ Perceptions of Service Quality Offered in Kenyan Universities Sarah Wambui Kimani (Corresponding author) The Catholic University of Eastern Africa P. O. Box 62157‚ 00200‚ Nairobi‚ Kenya Tel: +254-716-642262 E-mail: swambui@cuea‚ swambuikimani@yahoo.com Elias Kiarie Kagira Department of Business Administration‚ Africa Nazarene University (Kenya) P.O
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Management SUBJECT CODE & TITLE : MGC 0203/Quality Management ASSIGNMENT TITLE : Theories‚ strategies & concepts of Quality Management Summary of the Learning Outcomes Covered: 1. Examine the concepts of quality management in business & service context 2. Investigate four different quality management schemes appropriate to commercial operations 3. Explore range of quality controls & assess their benefits to the customer 4. Apply principles of quality management to improve the performance of
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Service Quality Definition of Service Service is largely intangible and is normally experienced simultaneously with the occurrence of production and consumption. It is the interaction between the buyer and the seller that renders the service to customers (Groonroos‚ 1988). Kotler & Keller‚ (2006) defines service as any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Services refers to “economic activities
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The Pareto chart would find the most likely cause and tell the organization where to focus its efforts. 2. Describe the origin and use of cause-and-effect diagrams. Cause and effect diagrams originated in 1968 by Dr. Kaoru a noted Japanese quality expert. These diagrams are often called the Ishikawa or fishbone diagrams‚ and are used in order to show the causes of a specific event. Cause and effect diagrams are a way of visualizing how a variety of factors associated with a process affect
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------------------------------------------------- Institute Of Business Management Total Quality Management ------------------------------------------------- Term Report Company: Opal Laboratories (pvt) Limited Submitted to: Mr. Moinuddin Khan Submitted by: Mohammad Tobeh (11931) Muffaddal Moosajee (7743) Muhammad Tariq Qazi (7193) Date of Submission: 20th December‚ 2012 Contact Information Mr. Tariq Ikram Mr. Arif Ikram CEO‚ Opal Laboratories COO‚ Opal Laboratories
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Cost Classifications for Decision-Making. Every decision involves choosing from among at least two alternatives. Only those costs and benefits that differ between alternatives are relevant in making the selection. This concept is explored in greater detail in the chapter on relevant costs. However‚ decision-making contexts crop up from time to time in the text before that chapter‚ so it is a good idea to familiarize students with relevant cost concepts. 1. Differential Costs. A differential cost
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Cost allocation for indirect costs Cost Pool – Set of costs that are added together before being allocated to cost objects on some common basis Cost Driver/ Allocation base Cost Object Cost Driver Rate = Total Costs in Pool/ Total Quantity of Driver Where total quantity of driver = practical capacity of driver Cost of excess capacity = Cost Driver Rate * Excess capacity Predetermined overhead rate - cost per unit of the allocation base used to charge overhead to products. Predetermined
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Cost Classification Introduction: In this assignment I will be discussing how costs incurred in any organization may be classified in a number of different ways for a number of different purposes. I will also be looking to find companies that use a variety of different costing techniques and methods. I will also be discussing the comparisons between marginal and absorption costing and how the concept of activity based costing can also be compared with these. To complete the assignment I will
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We already know that following are the important cost concepts related to the production process of a firm: • Fixed Cost • Varibale Cost • Average Cost • Marginal Cost please refer to following page Introduction to Cost Concepts to understand various cost concepts in detail. Here we will briefly state again the meaning of above stated cost concepts for better understanding of the module on short run cost analysis. Fixed Cost is that cost which does not change (that is either goes up or
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