services to the general public. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and
Free Employment Customer service Management
Introduction As a human right‚ privacy has a long history. It is hard to give a clear definition of privacy since it is a broad idea. Sexual identity‚ lifestyle‚ credit information‚ medical records and communication data‚ etc. are all human right to be kept in privacy. But in recent years numerous cases of breach of confidence are presented in public‚ especially on business and political secrets and lives of prominent people. Since European Convention on Human Rights was effectively absorbed into
Premium Human rights Universal Declaration of Human Rights Privacy
one of Malaysia’s premier financial services group with leadership positions in the retail banking‚ commercial banking‚ investment banking and insurance sectors. With an established history and a track record of customer focus and innovation‚ the AmBank Group continues to serve its customers with a wide range of innovative products and services. 2. Astro Holdings Sdn Bhd Astro Holdings Sdn Bhd is a Malaysia investment holding media and entertainment company that began in the form of a
Premium Sime Darby Kuala Lumpur Bursa Malaysia
Restaurant manager A restaurant manager is someone who is the ’face’ of a restaurant and whose main responsibilities are to deal with customer service issues‚ as well as to ensure that the food quality coming out of the kitchen is the best it can be. He or she also deals with staffing issues and ensures that everything runs as smoothly and profitably as possible. The Duties and Responsibilities 1.Supervision The managers have to oversee the activities of the kitchen and dining room. Supervisory
Premium Restaurant Customer Employment
Situation Analysis 2.2 Industry Analysis The industry environment refers to a set of factors that would have a direct influence on a firm’s competitive action or responses. These factors were also known as Porter’s Five Forces Model is a useful strategic tool to evaluate the opportunities and threats for the oil and gas industry which includes the threat of new entrants‚ bargaining power of suppliers‚ bargaining power of buyers‚ threat of substitute products and intensity of rivalry among competitors
Premium Petroleum Petroleum industry Barriers to entry
up‚ the last thing on your mind is what could possibly go wrong with your personal health information. Because of this‚ there are steps put in place that have the sole purpose to protect you and your information from outsiders and accidents that could possibly put your health information at risk. This is called the Privacy and Security Rule and it’s priority is keeping patients and other’s health information safe on paper or electronically. These rules protect any information that relates to the past
Premium Health care Illness Health care provider
Porter’s Five Forces Analysis on Indian Retail Industry An analysis of the structure of the industry should be undertaken in order to find effective sources of competitive advantage (Porter‚ 1985). Therefore‚ in order to analyse the competitive environment of Tesco‚ Porter’s five forces analysis has been used by the researcher as follows: Threat of substitute products and services The threat of substitutes in the grocery retail market is considerably low for food items and medium to high for
Premium Supermarket Wal-Mart Retailing
Executive Summary Best Buy Company‚ Inc. is the multinational retailer of consumer electronics in the United States. Together with its subsidiaries‚ which include Geek Squad‚ Magnolia Audio Video‚ Pacific Sales and Future Shop‚ the company has approximately 4‚000 stores located in the United States‚ Canada‚ Mexico‚ China‚ and Turkey. Best Buy considers their value added approach to customer service‚ by creating positive experiences during the initial purchase and afterward‚ to be the contributor
Premium Best Buy
Chapter 12: Human Resource Management A Manager’s Challenge: Happy Employees Provide Exceptional Service at Zappos Points from the case | Interpretation | How can managers ensure that employees will provide excellent service and be happy doing so? | The actions that top‚ middle‚ and first lines managers take to measure their non-managerial employees can give a good performance in their job and in a happy and willing situation. | Zappos * founded in 1999 as a struggling online shoe shop
Premium Tony Hsieh Human resource management Skill
Best Practices in Critical Thinking and Decision-Making Roberta Walson COM/505 August 8‚ 2010 Robert Maddock Abstract Making decisions‚ generating ideas‚ drawing conclusions and evaluating other people’s opinions require careful thought. People tend to use tools and techniques when making decisions or generating ideas; this process is considered critical thinking. Though these techniques can be very helpful‚ it is important to make sure that you haven’t been manipulated in your decision
Premium Critical thinking