UNIVERSITY OF JYVÄSKYLÄ School of Business and Economics SOCIAL CRM AND DIGITAL MARKETING COMMUNICATION IN B2B RELATIONSHIPS Marketing Master’s Thesis December 2011 Author: Marjo Himanen Instructor: Heikki Karjaluoto JYVÄSKYLÄ UNIVERSITY SCHOOL OF BUSINESS AND ECONOMICS Author Marjo Himanen Thesis Title Social CRM and Digital Marketing Communication in B2B Relationships Major Subject Object of the Study Marketing Master’s Thesis Month and Year Number of Pages December 2011 85 + appendices
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A Study on Customer Satisfaction and Service Gap Analysis with Special Referene to the after Sales Service of Bajaj two wheelers in Jaipuria Institute of Management Noida. Introduction The two wheeler industry is one of the most vibrant industry in the Indian market. According to the figures published by SIAM‚ it holds a domestic market share of 76% (2010-2012) in the automobile sector. Two wheeler sections in India have witnessed one of the more impressive levels of growth vis-à-vis other segments
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ROLES OF TRANPORTATION Introduction: The role of transportation is very precise or important in the development of the nation; highly industrializes or primitive. Enhanced mobility has many positive effects on economic development and social welfare‚ including more efficient movement of goods and improved access to jobs‚ health services‚ and education. The cities in developing countries having transitional economies inexorably differ from those in developed countries in economic‚ political and
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Introduction This Essay critically examines British Airways ‚its core competences which differentiates it from others in the Industry‚ it is also going to show how these competences give British Airways competitive advantage ‚ value added will be discussed as well and lastly how internal and external factors will affect British Airways and its ability to achieve its core competence. Definition According to Ansoff‚ Mcdonnell (1990) as cited in Cole‚ G.A (1994) “Strategic management is a systematic
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characteristics of service are service operators and passenger airlines like Etihad Airways encountering? What unique challenges does Etihad Airways face as a result of such characteristics? Services are intangible activities or benefits that an organisation provides to consumers in exchange for money or something else of value. There are 4 unique characteristics of service operations and passenger airlines like Etihad airways‚ namely intangibility‚ inconsistency‚ inseparability and inventory. Intangibility
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TIGER AIRWAYS V/S SINGAPORE AIRLINES Tiger Airways and Singapore airlines are two leading airlines in the Singapore region and I would be analyzing the market strategies applied by these to attract the customers. The two parameter to be compared will be 1) Cost Vs Luxury C IC 1 IC 2 C O O S S T T ’ BB’>AA’ A’ A A BB’<AA’ A’
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selected business in its different areas of activity. The business that I will be linking it to British Airways. Human Resources Ethical issues relating to human resources are to confirm that discriminations is not a part of the selecting process. Value is what this should be encountered as it is important. Nationality‚ race‚ religion and age should not be based on in a negative way. British Airways should be very careful otherwise they will in trouble with the law and they will get a bad reputation
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Tiger Airways is a company that based in Singapore‚ which founded in 2003 and started operations after the half passed of 2004. It is the subsidiary company of Singapore Airlines and it was the first Budget airline that went into Changi Airport (Changiairport.com‚ 2014). Within two years of operation‚ Tiger Airways has successfully flew 1.2 millions of passengers and achieve a major growth of 75% in 2006. Followed by‚ the business then expanded into Australia in 2007 and gradually to Mandala‚ Philippines
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Practices Report for Tiger Airways Table of contents 1.0 Introduction 3 2.0 Defining Social Media 4 3.0 Analysis on different social media platforms 4 3.1 Facebook 5 3.2 Twitter 5 3.3 YouTube 6 4.0 Best practices recommendations 7 4.1 ‘Facebook’ as best social media 7 4.2 Rationale and problem avoidance of ‘Facebook’ 8 5.0 Conclusion 9 References 10 1. Introduction As a relatively new entrant in Australia’s airline industry‚ Tiger Airways is a Singapore based low-cost
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1.1INTRODUCTION British Airways came into existence in 1935‚ when smaller privately owned UK airlines merged. Another change occurred when the Government nationalised British Airways and Imperial Airways to form BOAC - The British Overseas Airways Corporation. During this period‚ external markets were more stable and predictable and there was no real need for BA to adopt competitive strategies‚ being that there was little competition from rivals. There appears to be little in the way of strategy
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