Maruti Corporate Strategy * Repositioning/revitalising of products: Whenever Maruti’s cars sales reached the maturity stage in the product life cycle‚ they revitalised the product to gain momentum in the market share. Few examples that can be noted in this regard are: * Omni – Interiors and Exteriors‚ Omni Cargo & CNG omni * Versa – Slashed prices by decreasing engine power * Esteem – Changed the exteriors to boost sales * Baleno – Slashed prices * WagonR
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Customer Relationship management Coca Cola is the world’s largest beverage company. They sell their products in more than 200 countries and more than one billion of their products are consumed daily. Keeping finance and logistics is an important task. Coca Cola started using a system called the traditional system‚ which has proved very effective. This system was generating high value and was not user friendly. All financial plans manually entered and is used to enter again to update the information
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competitors. Sale Unit sold 1996 1989 1987 1983 0 Unit sold 50000 1983 852 100000 1987 20‚269 150000 1989 63736 200000 1996 189061 Sales touched 200‚000 mark in 1999. Repositioning of Maruti Products. New soft edged jelly bean shape introduced in 1997. Maruti 800′s carburetor with fuel injection. 40 million two wheeler owners targeted. Entry of competitors like General motors‚ Ford‚ Tata. DECLINE STAGE (2003 – UPTO NOW) Heavy competition from i10‚ Spark
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Finance and Risk Management 180+ Transactional Banking 200+ mBanking‚ eBanking and mPayments © 2011 SAP AG. All rights reserved. Confidential 2 SAP in BFSI in South Asia General Ledger‚ Financial Consolidation‚ Procurement Mobility CRM‚ Business Analytics Human Capital Management Corporate Connectivity Business Analytics Treasury (Asset Management) © 2011 SAP AG. All rights reserved. Confidential 3 Notable Analysts recognize SAP Solutions in Banking FORRESTER
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One of the most commonly cited disadvantages of CRM is that it can lead to dehumanization in sales processes. Instead of learning from firsthand experience which services and products clients prefer‚ salespeople access information digitally stored in databases. Some professionals believe that selling is most effective when sales professionals are able to appeal to clients at a visceral level. Some critics point to the the technical disadvantages of customer relationship management. In most cases
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which need to strengthen no matter how good is it. There is some recommendation we would like to give Maybank. Currently‚ Maybank has go through many CRM project to increase customer retention beside attract more new customer. Based on that‚ we would like to recommend Maybank should build a higher customer service performance staff culture before the CRM project implemented. This culture can be build through strengthen the objectives of Maybank which is “humanizing financing service across Asia”. The
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methods‚ strategies‚ software and other web-based capabilities can be used by an organization to improve its customers’ knowledge in term of products and services provided. It is called Electronic Customer Relationships Management (Chaffey‚ 2009). E-CRM can also improve its product value-added provided to their customers as it can satisfy customers’ sophisticated demand by capturing‚ integrating and distributing data gained by that organization at its Website (Shan and Jea‚ 2003). Because of e-CRM’s
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CRM programs at Westside Each west side outlet blends products‚ ambience‚ customer service and facilities to create a stand out shopping experience. * The stores are spacious (10‚000 to 20‚000 square feet each)‚ designed to look and feel international‚ and products are displayed attractively. * The Westside outlets in Mumbai and Hyderabad have an additional drawing card: Taj Cafés that serve delicious pastries‚ sandwiches and coffee. Something new every week Repeat customers or those
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Abercrombie (children)‚ Hollister & CO‚ and Gilly Hicks‚ and also operate a post grad subsidiary brand. His principal competitor are Gap/American outifithers/Ourban Outfitters. A&F sell clothes and accessories for Man‚ Woman and Young. As we know CRM is about « managing‚ bulding profitable customers relashionship by delivering Superior value and satisfaction » now we are going to see the différents méthodes using A&F : - Firstly a website online shop is providing to customers has multiples functions
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CALCULATION BY AUTOMOBILE GROUP 1 Maruti Suzuki India Limited – Analysis report AUTOMOTIVE MISSION PLAN 2006 – 2016* To emerge as a destination of choice in the world for design and manufacturing of automobiles and auto components with output reaching a level of USD 145 Billion accounting for more than 10% of the GDP and providing additional employment to 25 million people by 2016 * Source - Society of Indian Automobile Manufacturers (Govt of India undertaking) Maruti Suzuki India Limited – Analysis
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