CeCe Miyagawa Professor Preston Cameron SBU200 Society and Business October 15‚ 2014 Case Analysis – Case#16 Coke and Pepsi in India: Issues‚ Ethics‚ and Crisis Management Introduction This case delves into whether or not Pepsi and Coke are equal targets in India. It questions whether the companies are doing their ethical duties‚ as well as whether they are managing crises and stakeholders well. The Real Problem The real problem is whether or not these companies are doing their duties to their
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Defining CRM Customer relationship management in its broadest sense simply means managing all customer interactions. In practice‚ this requires using information about your customers and prospects to more effectively interact with your customers in all stages of your relationship with them. We refer to these stages as the customer life cycle. The customer life cycle has three stages: ■ Acquiring customers ■ Increasing the value of customers ■ Retaining good customers It is a concept of understanding
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| | | | |Assignment Title: |Pepsi Co. | |Student Name: |Terrance Stubbs
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Project On “A COMPARITIVE STUDY ON CONSUMER PREFERENCE ON SOFT DRINKS” Submitted by: Pramod Patel 32 Umesh Pathak 33 Sampath CH 36 Ajit Yadav 46 Rahul Singh 42
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Dubai bank improves customer satisfaction with CRM Lamiya Williams Baker College of Auburn Hills Information systems MGT 321 Dr. Gigi Smith August 28‚ 20l2 Dubai bank improves customer satisfaction with CRM Discussion Questions 1. What Conditions Brought Dubai Bank to the realization that it could benefit from a CRM system? The complexity of customer’s information systems caused Dubai bank argents frustration in finding information and setting up
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Office based CRM systems are powerful tools‚ but once outside a computer environment the user is completely disconnected from the wealth of information afforded by the CRM (Maximizer‚ 2015). The mobile CRM deployments were a huge benefit to Dow Corning and DirecTV. CRM was implemented on mobile devices and also on tablets. This provided great connection between the customers and the company. The goal for Dow Corning and DirecTV was to provide excellent customer service and to make it easy for Dow
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Case Study: Coke & Pepsi learn to compete in India Timing of entry into the Indian market brought different results for PepsiCo and Coca-Cola India. What benefits or disadvantages accrued as a result of earlier or later market entry? Coca-Cola (1990) Benefits: advantages as „Early-Follower“‚ possibility to use reliable market information that´s already existing take-over of standards position as international market leader Disadvantages: expert knowledge of competitors has to be overtaken
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industry offers an immense potential for Social CRM. The Hospitality industry flourishes with two essential elements Segmentation and Uniqueness (Mohammed‚ 2012). The Ritz-Carlton has a Customer Loyalty Anticipation Satisfaction System (CLASS). The framework stores guest preferences‚ and alarms the front desk area agents when guest has stayed at another Ritz-Carlton and their likes and dislikes. The information data for the CLASS framework is systematic CRM‚ however by offering access to all front desk
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Many large corporations offer different pension programs as an income source for employees during their retirement years. The Coca Cola and Pepsi companies are two international competitors that have several products with different pension plans. These two companies are the most popular beverage brands in the nation and even their pension plans are comparatively different. It is highly important to properly administer these plans especially with the events that occur in the corporate finance world
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A satire is something that explores a serious social issue‚ it is made in a humorous way‚ and it is used to make a point. The SNL skit is a satire because it makes fun of the Pepsi commercial. The SNL skit is not actually a commercial itself but it a parody of what could have happened behind the scenes. It shows actors and other employees getting ready to shoot the commercial. The director then gets a call and while he’s on the call he explains what his commercial is about. He thinks the commercial
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