Case: Taobao VS eBay China This case deals with the competition of dominant position in China’s online market between domestic player Taobao and global internet C2C service leader eBay. EachNet was copyed from eBay’s business model. As it confronted the difficulties raising capital‚ eBay entered China with its acquisition of the EachNet in 2002. The previous Chinese operation was changed significantly to align it with eBay worldwide systems including listing categorization‚ location of servers
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EB 2003-02 February 2003 FOOD INDUSTRY MANAGEMENT CORNELL U N I V E R S I T Y Customer Relationship Marketing (CRM) in the U.S. Supermarket Industry: Current Status and Prospects Gerard F. Hawkes Senior Extension Associate Food Industry Management Program Department of Applied Economics and Management College of Agriculture and Life Sciences Cornell University‚ Ithaca‚ NY 14853-7801 Teaching • Research • Executive Education IT IS THE POLICY OF CORNELL UNIVERSITY actively to support
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Introduction EBay was founded in 1995 in San Jose by Pierre Omidyar a computer programmer. It is originally called Auction Web and is divided in three segments: marketplaces or platforms‚ payment (PayPal)‚ and the communication segment (Skype). EBay Inc. is available in 28 languages over 225 countries. It has no clear or fixed Vision and Mission statements‚ but you can find a yearly vision in the financial statements. Main issues for eBay Inc. There is no clear issue‚ but we think that eBay Inc. faces
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Question 1 What are the business benefits to Amazon and eBay of opening up some of their database to developers and entrepreneurs? Do you agree with this strategy? Why or why not? Amazon and eBay have opened the database doors to thousands of developers and entrepreneurs since 2002. They realized very quickly the benefits of this‚ which was once thought of as risky experiment. A database is a collection of information organized in such a way that a computer program can quickly select the desired
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Customer Relationship Management In AIRWAYS Introduction Customer Relationship Management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. The work of CRM involves focusing on service-automated processes‚ information gathering and processing‚ and integration and automating various customer-serving processes in a company. CRM software is used to support these processes; information about customer and customer interactions
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UVA-F-1357 EBAY INC. (A) Gary Bengier‚ Chief Financial Officer and Vice President of Operations at eBay‚ clicked on the send button as he emailed the week’s financial update to Pierre Omidyar‚ the company’s 31-year old chairman. It was September 15‚ 1998 and Wall Street was still reeling from a summer of severe market volatility. Much of the market’s instability could be traced to bearish worries over a deepening and continuing economic crisis in Asia and other developing markets. Many investors
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w rong. A Buyer’s Guide to CRM Functionality Answer a few questions to download a FREE whitepaper now. Do you currently have a CRM system?: If yes‚ what type is it?: What type of features do you require: Sales Automation Customer Service/Support Marketing Automation Customizable Channel/Partner Management Integration to other systems --- Select One --- How many people will use this system?: --- Select One --- How would you like users to access the CRM?: Through web brow sers With
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Customer relationship management (CRM) is a widely implemented model for managing a company’s interactions with customers‚ clients‚ and sales prospects. It involves using technology to organize‚ automate‚ and synchronize business processes—principally sales activities‚ but also those for marketing‚ customer service‚ and technical support.The overall goals are to find‚ attract‚ and win new clients‚ service and retain those the company already has‚ entice former clients to return‚ and reduce the costs
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Customer relationship management (CRM) is a strategy that can help them to build long-lasting relationships with their customers and increase their revenues and profits. CRM in the banking sector is of greater importance. The aim of this study is to explore and analyze the strategic implementation of CRM in selected banks of Pakistan‚ identify the benefits‚ the problems‚ as well as the success and failure factors of the implementation and develop a better understanding of CRM impact on banking competitiveness
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where customer service comes into picture. Banking industry is very competitive today. Banks are in a constant rat race to grab as many customers as possible. As much investment can be taken from the customer as possible. As such‚ the concept of CRM becomes of utmost importance for banks today in order to retain their existing customers and enhancing the relationship value with them. While attending customers on
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