"Crm strategies adopted by kfc" Essays and Research Papers

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    Case Study 1 Introduction Since KFC opened the first outlet in Beijing in 1987‚ the fast-food giant has occupied its dominant position in China(Bell and Shelman 2011). As KFC expands rapidly in China‚ it formulates specific strategy aiming to Chinese customers and accomplishes unprecedented success. Among all the strategies‚ the localization strategy and the different operation management contribute significantly. While analyzing such strategies‚ benefits and weakness both emerge and some questions

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    EFFECTIVITY OF MARKETING STRATEGIES ADOPTED BY MCDONALD’S IN BANGALORE CITY By SANSAR BIRMAN Enrolment No: 118263141 En A DISSERTATION Submitted to the INSTITUTE OF HOTEL MANAGEMENT‚ CATERING MANAGEMENT‚ TECHNOLOGY & APPLIED NUTRITION‚ BANGALORE In partial fulfilment of the requirement for the degree of Master of Science in Hospitality Administration 2011-2013 ACKNOWLEDGEMENT The researcher is first of all thankful to the Almighty for providing abundant grace‚ good health and

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    high quality supporting industries. Focusing on this situation‚ Bill developed the Three A’s long-term strategy. The first A is “applicability” which means that the products should be suitable for the local culture. The second A is “availability” which means that the marketing strategy should be effective for the local population. The third A is “affordability” which means that the pricing strategy should be reasonable for the local conditions. And then a few years later‚ there is an added fourth A

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    author here cites this case as a support to influence the importance of customer relationship management’s study in the present market scenario. Due to the facts of big bucks investment in this field while implementing CRM the case shows that it is becoming a rather de-motivating strategy for the companies to invest huge amounts of money in things that doesn’t seem successful‚ analyzing the past records. Customer relationship management is an approach to managing a company’s interactions with current

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    KFC has a refocused international strategies to grow its company and franchise restaurant based on over the world. Competitive MKT strategy: developed 3 types of chicken :Original recipe (pressure cooked) Extra crispy (fried) tender roast (roasted). If there were just a few things that China has wholly embraced from the West‚ it would be their love for Kentucky Fried Chicken‚ or KFC as it is more commonly known. In 1987‚ the fast-food operator opened its first outlet near Tiananmen Square in Beijing

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    purpose of business. Each of the above business segments has its own characteristics in terms of investments revenues potential‚ costs‚ as well as production requirements. The new airline ’s pricing strategy will also set it apart from the pack and will form a key aspect of its overall marketing strategy. Factors to consider before pricing are: (i) Cost factors: - An airline incurs two types of cost of operations‚ Fixed and variable. Fixed costs are that of the Aircraft acquisition‚ Fuel‚

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    Management • Comprehensive strategy and process of acquiring‚ retaining and partnering with selective customers to create superior value for the company and the customer. Importance of CRM • • • • Growing de-intermediation process Growth of the services economy Emergence of TQM/ JIT/ MRP/ ERP Advent of digital technology/ complex products/ solution selling • Hyper competition • Changing customer expectation • Globalisation – global account management CRM Process CRM Formation • Purpose – Improve

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    inception‚ KFC has evolved through several different organizational changes. These changes were brought about due to the changes of ownership that followed since Colonel Sanders first sold KFC in 1964. In 1964‚ KFC was sold to a small group of investors that eventually took it public. Heublein‚ Inc‚ purchased KFC in 1971 and was highly involved in the day to day operations. R.J. Reynolds then acquired Heublein in 1982. R.J. took a more laid back approach and allowed business as usual at KFC. Finally

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    interesting how difficult it is for KFC and other restaurants in other segments of the industry to maintain market share control price because of the amount of competition and rivalry. The restaurants face competition within their segment and with the other segments in the industry. This‚ along with the NAFTA agreement‚ has given opportunity for industry leaders‚ including KFC‚ to expand more aggressively in Latin America. Threat of New Entrants This force is weak. KFC has economies of scale holding

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    About KFC Colonel Harland Sanders‚ born September 9‚ 1890‚ actively began franchising his chicken business at the age of 65. Now‚ the KFC® business he started has grown to be one of the largest quick service food service systems in the world. And Colonel Sanders‚ a quick service restaurant pioneer‚ has become a symbol of entrepreneurial spirit. More than a billion of the Colonel’s "finger lickin’ good" chicken dinners are served annually. And not just in North America. The Colonel’s cooking is

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