KFC * 1. INTRODUCTION …… KFC is the world’s No.1 Chicken QSR. Leading in UK‚ Australia‚ South Africa‚ China‚USA‚ Malaysia and many more. Introduced many offerings for its growing customer base in India while staying rooted in the taste legacy of Colonel Harland Sander’s secret recipe. Products are made on the motto of“Crispy outside‚ juicy inside” . In India‚ KFC is growing rapidly and today has presence in 21 * 2. HISTORICALBACKGROUND…… In 1930’s Colonel Harland Sanders some distinguished
Premium KFC Fast food Fast food restaurant
Implementation of CRM at Minitrex Introduction: Customer Relationship Management is a strategy to develop strong relationships with the customer and to know more about the customer needs. Stronger relationships with the customers will help in the development of the business. CRM helps in understanding the needs of the customers by gathering the information about the customers‚ and this helps to market and sell the company’s products. CRM makes the use of technology
Premium Customer service Customer relationship management Sales
Evaluate the impacts of CRM initiatives on both efficiency of operations and company effectiveness. Performance Analysis of CRM CRM initiatives impact on both efficiency of operations and company effectiveness. Cost effectiveness Facts: Hilton worldwide internet websites provides cost effective customer service‚ including online hotel reservations and HHonors enrollment. business‚ technology and information services for our hotel guests‚ including high speed internet access at virtually all
Premium Customer relationship management Customer service Hotel
CRM of MAKRO Let me start by giving a brief idea of what Customer Relationship Management means. CRM‚ or Customer Relationship Management‚ is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. True CRM brings together information from all data sources within an organization (and where appropriate‚ from outside the organization) to give one‚ holistic view of each customer. It’s a strategy used to learn more about customers’ needs
Premium Customer relationship management Customer service Marketing
Introduction-overview of the company(KFC) | Pg- 2 | Short elaboration of micro and macro environment and three factors that influence | Pg-3 | Current sales analysis | Pg-4 | Environmental factors and opportunities | Pg-5‚6 | Business macro-environmental factors | Pg-7 | Conclusion | Pg-8 | | | Kentucky Fried Chicken Corporation based in Louisville‚ Kentucky‚ is one of the world’s most successful fast food organizations. It has operations throughout the world and has a vast history which
Premium Fast food Fast food restaurant KFC
CRM at Minitrex Introduction The case begins with Degas‚ Director of sales upset with his sales people‚ because the customers where repeatedly getting calls from the salesman without knowing that they are already the customers at Minitrex. Degas was unhappy with the systems being used at Minitrex. The sales people were using Customer contacts system‚ the creation of Bettman‚ VP of Marketing. He was appointed eighteen months ago in making efforts to centralize the sales and marketing activities. The
Premium Sales Customer service Value added
subscribers.Rogers Cable is Canada ’s largest cable television service provider with approximately 2.3 million customers. Rogers Media owns Canada ’s largest publishing company. Amdocs‚ the leading provider of customer experience systems provides CRM software to Rogers. Rogers is currently using Amdocs CSE 7.5. The Amdocs customer management system allows Rogers to provide a personalized customer experience and improve first-call resolution for wireless‚ cable and telephony customers across Canada
Premium Customer relationship management Marketing
Yum! Brands Building the KFC Global Brand Micky Pant YRI Chief Marketing Officer KFC International – Strong ’06 Performance 5% SSS Growth Nearly 300 More Traditional Restaurants BYA Update Solid sales growth across the world‚ with renewed strength recently South Africa Middle East Netherlands Europe FBU Mexico Asia FBU Australia U.K. France India Japan Germany Russia YTD 17% 9% 8% 7% 6% 5% 5% 4% 4% 1% Flat -1% N/A Note: YTD same-store-sales growth above are estimates‚ including
Premium Brand Pizza Hut Brand management
CRM and SCM are both different management concepts: one focusing on concepts used by companies to manage relationship with their customers while the other focuses on planning‚ implementing and controlling the operations of supply chain. Both the concepts are similar in the way that they can be used to improve organizations functionality in the respective departments. Both management tools can be integrated with the ERP software. Both CRM and SCM can offer benefits in terms of lower costs‚ higher
Premium Customer relationship management Supply chain management Management
Customer relationship management (CRM) is a widely implemented model for managing a company’s interactions with customers‚ clients‚ and sales prospects. It involves using technology to organize‚ automate‚ and synchronize business processes—principally sales activities‚ but also those for marketing‚ customer service‚ and technical support.The overall goals are to find‚ attract‚ and win new clients‚ service and retain those the company already has‚ entice former clients to return‚ and reduce the costs
Premium Customer relationship management Customer service